- Volunteer Work
- Knitting and Crocheting
- Music
ASHLIE ANNE STEPHENS
Casper
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as the strong ability to communicate effectively to ensure patient and customer care and focus. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
PFS Manager
St. Johns Health
08.2019 - Current
- Accomplishes department objectives by monitoring staff, quality control, and evaluating staffing needs
- Motivate staff to achieve organizational and personal goals such as continuing education and encouraging staff to become HFMA Certified
- Conduct monthly 1x1 meetings to make certain expectations are reviewed and that team members are supported and to effectively communicate and gather buy-in from the team regarding decisions
- Participate in the decisions of workflow processes and how to proceed with the most efficient and patient focused outcomes
PFS Scheduling Supervisor
St. Johns Medical Center
12.2017 - 08.2019
- Supervised and trained current and future employees
- Ensured that staffing needs are met each and everyday, while also maintaining the daily duties that are assigned
- Handled various duties including time cards, 1x1 meetings monthly with direct reports and staff meetings upheld regularly each month
- Required to make decisions on urgent matters in regards to accommodating patients and needs
- Engaged employees daily to ensure high productivity and efficiency
Scheduling Coordinator
St. Johns Medical Center
11.2012 - 12.2017
- Effectively coordinated the scheduling of procedures in Radiology, Cardiopulmonary, and lab testing
- Ensured that all preparation instructions were accurately given to patients to ensure safety, efficiency, and quality of the process
- Verified demographic information of each patient and made sure that information was current and up to date
- Developed strong interpersonal relationships with local physician's offices to ensure that patients were transitioned smoothly for testing at hospital
Education
Degree Seeking - General Studies
Casper College
Casper, WY03-2027
Skills
- Team leadership
- Microsoft office
- Patient scheduling
- Scheduling and calendar management
- Staff training and development
- Performance evaluations
- Relationship building
- Operations management
- Employee training
- Task delegation
Affiliations
- Certified Revenue Cycle Representative, HFMA
- 2017
- 2019
- 2021
- 2023
Interests
Timeline
PFS Manager
St. Johns Health
08.2019 - Current
PFS Scheduling Supervisor
St. Johns Medical Center
12.2017 - 08.2019
Scheduling Coordinator
St. Johns Medical Center
11.2012 - 12.2017
Degree Seeking - General Studies
Casper College
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