Ashlie Stiles
Lancaster,CA
Summary
Motivated cybersecurity student building a career in IT and technical support. Hands-on experience with workstation setup, basic troubleshooting, networking, and cybersecurity labs. Familiar with Wireshark, virtual machines, hashing, and digital forensics through coursework and labs. Strong customer service, communication, organization, and problem-solving skills.
Overview
1
1
Certification
2
2
years of professional experience
Work History
MOAH Operations Team
City of Lancaster
08.2026 - Current
- Provided guest services, assisting visitors with inquiries to enhance their museum experience.
- Assisted with sales and customer transactions, delivering professional service to ensure customer satisfaction.
- Set up rental rooms and event spaces, arranging tables, chairs, and decorations to create welcoming environments.
- Set up rental rooms and event spaces, including tables, chairs, and decorations.
Team Member
Jack in the Box
07.2024 - 06.2026
- Delivered exceptional customer service in fast-paced environment, resolving concerns to ensure customer satisfaction.
- Executed accurate transactions and orders using POS and drive-thru systems to enhance service efficiency.
- Collaborated with team members to adhere to safety and operating procedures, fostering a safe work environment.
Volunteer
Information Technology Department, City of Lancaster
01.2026 - 04.2026
- Assisted with workstation setup, software updates, and technical troubleshooting to ensure operational efficiency.
- Sorted and labeled IT equipment and peripherals for efficient access.
- Maintained confidentiality and adhered to city IT procedures to uphold data integrity and security.
Park Recreation Leader
City of Lancaster, Big 8 Batting Cages
05.2025 - 06.2025
- Coordinated recreation programs, managed guest services, maintained equipment, and ensured smooth daily operations.
- Facilitated youth events and upheld safety and cleanliness standards in facilities.
- Supervised recreational activities to ensure safety and engagement for participants.
Education
Cybersecurity Certificate Program -
Antelope Valley College
Lancaster, CAAssociate of Science - Computer Science
Antelope Valley College
Lancaster, CA07-2027
High School Diploma - undefined
Lancaster High School
Lancaster, CA01-2025
Skills
- Customer Service
- Network fundamentals
- System setup
- Technical: Windows 10/11
- Troubleshooting
- Basic Networking
- Hardware & Software Setup
- Microsoft Office
- Wireshark
- Virtual Machines
- Hashing
- Digital Forensics
- Communication
- Teamwork
- Organization
- Adaptability
- Certification: CompTIA A preparation
Certification
- Foundations of Cybersecuirty, Google - November 2025
Timeline
MOAH Operations Team
City of Lancaster
08.2026 - Current
Volunteer
Information Technology Department, City of Lancaster
01.2026 - 04.2026
Park Recreation Leader
City of Lancaster, Big 8 Batting Cages
05.2025 - 06.2025
Team Member
Jack in the Box
07.2024 - 06.2026
High School Diploma - undefined
Lancaster High School
Cybersecurity Certificate Program -
Antelope Valley College
Associate of Science - Computer Science
Antelope Valley College