Juventino Torres
Austin
Summary
Dynamic security professional with proven expertise in customer service and conflict resolution at Best Security. Adept at implementing security protocols and enhancing team collaboration, I consistently exceed customer satisfaction by delivering creative solutions. My strong communication skills and problem-solving abilities ensure a safe and productive environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Level 2 Security
Best Security
Austin
06.2023 - 02.2025
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Level 2 Security
Andy Frain
Austin
03.2021 - 01.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Warhouse Associate
Titos Vodka Warehouse
Austin
08.2019 - 10.2020
- Secured items in truck by strapping over protective padding.
- Used pallet jacks to move items to and from warehouse locations.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Received deliveries, scanned packages, and updated orders in internal database.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Housekeeper
Super 8 Hotel
Austin
04.2014 - 11.2018
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Organized closets with hangers for guests' clothing items.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Reported damage or theft of hotel property to management.
- Inspected furniture for damage or stains in between guest stays.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used cleaning chemicals following proper guidelines.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Returned rooms to occupant-ready status to satisfy future guests.
- Followed safety procedures when handling hazardous materials.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Scrubbed kitchen appliances, countertops and fixtures.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Assisted in laundry services including washing, drying, and folding linens.
- Provided information about hotel services upon request from guests.
- Swept and damp-mopped private stairways and hallways.
- Maintained and organized cleaning supplies stock.
- Maintained a clean linen closet by folding sheets neatly on shelves.
Parking Attendant
LAZ
Austin
06.2011 - 12.2013
- Patrolled the lot regularly on foot or by vehicle to identify potential security issues or violations of policy.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Reported any suspicious activity observed in the lot immediately to management.
- Directed drivers to parking spots.
- Resolved customer complaints in a professional manner while following established guidelines.
- Responded to questions about local area and company services.
- Assisted other staff members with various duties as requested by management.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Observed safety protocols at all times while performing job duties.
- Greeted customers and provided information about parking fees, regulations and services.
- Provided customer service and information, answered questions and gave directions.
- Assisted customers with finding available spaces in the lot.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Mary Carroll
Corpus Christi, TX06-2011
Skills
- Customer service
- Security protocols
- Surveillance systems
- Incident reporting
- Conflict resolution
- Access control
- Problem solving
- Team collaboration
- Communication skills
Accomplishments
Employee of the month a few times at Super 8 Hotel.
Certification
Level 2 Security License
Timeline
Level 2 Security
Best Security
06.2023 - 02.2025
Level 2 Security
Andy Frain
03.2021 - 01.2023
Warhouse Associate
Titos Vodka Warehouse
08.2019 - 10.2020
Housekeeper
Super 8 Hotel
04.2014 - 11.2018
Parking Attendant
LAZ
06.2011 - 12.2013
High School Diploma -
Mary Carroll
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