ASHLIE TORRESCANO
Knoxville,TN
Summary
Experienced Fraud Analyst with 6 years of expertise in investigating suspicious activity on credit card transactions. Proficient in financial fraud analysis, investigations, data analysis, report generation, and software utilization. Detail-oriented individual with excellent communication and project management abilities. Demonstrated capability to handle multiple tasks efficiently in fast-paced environments. Acknowledged for proactive problem-solving and optimizing processes to support team objectives.
Overview
8
8
years of professional experience
Work History
Fraud Investigator
U.S. Bank
08.2024 - Current
- Reviewed fraud referrals for SAR filing requirements and completing RV90s.
- Daily program experience in Actimize, Salesforce, and Microsoft Office.
- Filed AML IRFs, SARs, RV90s, and other fraud reports.
- Daily investigative techniques that involve different fraud typologies, scopes, and determining loss.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Contact Center Consultant
UT Federal Credit Union
02.2024 - 07.2024
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Handled daily live customer support chats and helped members with app password resets and
Fraud Analyst II
U.S. Bank/Elavon
01.2019 - 01.2024
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of transactions to find patterns of fraud and anomalies.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Patient Flow Coordinator
Compass Group
08.2016 - 01.2019
- Managed patient admission, discharge, and other patient transfer coordination, enhancing efficiency.
- Reduced wait times for patients by implementing effective dispatching strategies and prioritizing urgent cases.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
Education
Associate of Science -
Pellissippi State Community College
Knoxville12.2025
TABC Certified and Licensed -
06.2024
Keller Williams Real Estate Agent Professional Certificate -
03.2024
High School Diploma -
Carter High School
Strawberry Plains, TN03.2012
Skills
- Fraud Analysis
- Fraud Investigations
- FinCEN SAR Filing
- Website Investigations
- Anti-Money Laundering
- Credit card fraud
- Criminal Investigations
- Transaction monitoring
- Dispute Resolution
- Loss Prevention
Timeline
Fraud Investigator
U.S. Bank
08.2024 - Current
Contact Center Consultant
UT Federal Credit Union
02.2024 - 07.2024
Fraud Analyst II
U.S. Bank/Elavon
01.2019 - 01.2024
Patient Flow Coordinator
Compass Group
08.2016 - 01.2019
Keller Williams Real Estate Agent Professional Certificate -
High School Diploma -
Carter High School
Associate of Science -
Pellissippi State Community College
TABC Certified and Licensed -
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