Ashlie Walker-Ensign
Mound City,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Sr Account Specialist
Yellow Logistics
Orland Park, KS
07.2017 - 11.2024
- Developed and implemented strategies to increase customer satisfaction levels.
- Conducted regular meetings with clients to ensure their needs were met in a timely manner.
- Performed data entry of client information into CRM system.
- Analyzed customer account activity and provided monthly performance summaries.
- Resolved complex customer inquiries regarding payment issues, product availability, pricing and delivery dates.
- Assisted in the development of marketing plans to promote products and services to existing clients.
- Provided training on new software applications related to customer service processes.
- Worked collaboratively with other departments to ensure customer requirements were met.
- Responded promptly to customer complaints or requests for assistance via phone or email.
- Received, prioritized and responded to multiple points of customer communication.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
Marketing/Management Trainee Officer
American Home Services
Lenexa, KS
05.2017 - 07.2019
- Developed and implemented marketing campaigns to increase brand awareness.
- Created content for promotional materials, including brochures and websites.
- Analyzed customer feedback to identify areas of improvement in products and services.
- Provided coaching and guidance to call center team members on customer service skills.
- Conducted regular performance reviews of team members.
- Created training materials and facilitated new hire onboarding program.
- Monitored incoming calls, emails, and chat messages for quality assurance purposes.
- Resolved escalated customer inquiries in a timely manner.
- Assisted with the development of call scripts and other operational documents.
- Managed day-to-day operations within the call center environment.
- Tracked daily sales performance against established targets.
- Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
Lead Account Executive
YRC Freight
Overland Park, KS
07.2014 - 05.2017
- Managed customer accounts to ensure satisfaction and secure repeat business.
- Conducted regular meetings with account executives to review performance, discuss opportunities, and identify areas of improvement.
- Created detailed reports on sales activities and presented findings to senior management team.
- Provided training and guidance to new account executives on company policies and procedures.
- Gathered feedback from clients regarding product offerings and services provided by the company.
- Resolved customer complaints promptly and professionally while maintaining a positive relationship with them.
- Developed strong relationships with key stakeholders across multiple departments within the organization.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
High School Diploma -
500 Reach
Kansas City, KS05-2004
Affiliations
- YRC Employee Club - Served as Secretary and voted to President
- KC Coed Regional Committee
Accomplishments
- Employee recognition award for training of new hires 2016
- Empoyee recognition award for customer satisfaction 2022
Skills
- Microsoft Teams
- Microsoft Outlook
- CRM Account Software
- ADP
- Mainframe
Timeline
Sr Account Specialist
Yellow Logistics
07.2017 - 11.2024
Marketing/Management Trainee Officer
American Home Services
05.2017 - 07.2019
Lead Account Executive
YRC Freight
07.2014 - 05.2017
High School Diploma -
500 Reach
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