Ashlie Williams
Dallas,GA
Summary
Dynamic customer service professional with proven success at Superior Scrubs, enhancing customer satisfaction and retention through exceptional engagement and complaint handling. Skilled in customer relationship management and adept at resolving billing issues. Recognized for mentoring team members and maintaining up-to-date product knowledge to drive service excellence.
Overview
24
24
years of professional experience
Work History
Customer Service Executive
Superior Scrubs
05.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
Pharmacy Technician
Curl's Pharmacy
09.2001 - 03.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
Paulding County High School
Dallas, GA05-2001
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Public speaking I have always worked where I had to communicate and have hands on with customers
- Product sales
- Customer needs assessment I always ask the client/customer if they need help
- Payment management at my current job I help the manger send out and collect invoices that have not been paid
- Documentation and notes I take a lot of notes and document as much as I possibly can, I carry the notes and note book with me as needed
- Shipment tracking my current job with ship items out to customers and track them when they haven't received them
Timeline
Customer Service Executive
Superior Scrubs
05.2024 - Current
Pharmacy Technician
Curl's Pharmacy
09.2001 - 03.2008
High School Diploma -
Paulding County High School
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