Summary
Overview
Work History
Education
Skills
Timeline
Ashlie A Palmer

Ashlie A Palmer

Anamosa,IA

Summary

Dynamic and results-oriented professional with a proven track record at enhancing customer satisfaction and streamlining operations. Skilled in multitasking and conflict resolution, I excel in creating efficient, welcoming environments. Leveraged strong customer service and cleanliness standards to significantly improve guest experiences and operational efficiency.

Seasoned Customer Associate with 15+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.

Knowledgeable and dedicated customer service professional with extensive experience in the pet industry and customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Developed critical decision-making and strategic planning skills in fast-paced business environment. Proven ability to manage projects and lead teams efficiently, ensuring effective outcomes. Looking to transition into new field, leveraging these transferable skills to drive success in collaborative and innovative setting.

Overview

21
21
years of professional experience

Work History

Business Owner and Operator

Barbie's Mobile Pet Styling LLC
07.2016 - 12.2024
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Conducted market research to inform product development decisions and identify potential growth areas.

Restaurant Hostess

Famous Daves
09.2024 - 11.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered customer questions about hours, seating, and menu information.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Checked in with servers to confirm preparedness before seating customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Professional Pet Stylist/Academy Instructor

Petsmart
10.2005 - 06.2016
  • Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.
  • Mentored junior stylists, providing guidance on grooming techniques and customer service skills.
  • Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
  • Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
  • Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
  • Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
  • Enhanced customer satisfaction by delivering high-quality grooming services tailored to individual pet needs.
  • Utilized specialized tools and equipment appropriately for each pet''s unique coat type and condition.
  • Participated in continuing education courses to stay up-to-date on industry trends and best practices.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.


Professional House Cleaner

Sparkling Clean
01.2004 - 05.2005
  • Disassembled lighting fixtures for thorough cleaning.
  • Wiped walls, decoration, and appliances.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Improved efficiency in housecleaning tasks through ongoing professional development workshops and training sessions on industry best practices.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Managed inventory of cleaning supplies for optimal usage, reducing waste and saving costs.
  • Managed workload across [Number] houses and satisfied customer needs for cleaning standards and details.
  • Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
  • Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.

Education

Pet Grooming

Petsmart Grooming Academy, Mdadison, WI
12.2005

High School Diploma -

Central City High School , Central City, IA
10-2004

Skills

  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Conflict resolution
  • Complex Problem-solving
  • Scheduling
  • Assertiveness
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Entrepreneurial personality
  • Relationship building
  • Work Planning and Prioritization
  • Customer service

Timeline

Restaurant Hostess - Famous Daves
09.2024 - 11.2024
Business Owner and Operator - Barbie's Mobile Pet Styling LLC
07.2016 - 12.2024
Professional Pet Stylist/Academy Instructor - Petsmart
10.2005 - 06.2016
Professional House Cleaner - Sparkling Clean
01.2004 - 05.2005
Petsmart Grooming Academy - , Pet Grooming
Central City High School - High School Diploma,
Ashlie A Palmer