Ashliegh Walker
Upper Marlboro,USA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kaiser Permanente-Fulton, MD
12.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Knowledge with Medicare and Medicaid
Employment Specialist
MARYLAND COMMUNITY CONNECTION-Bowie, MD
01.2020 - 01.2022
- Conducted employer and community organization outreach to promote employment services.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Facilitated job fairs and industry events to build employment networks.
- Negotiated reasonable accommodations with employers in order to ensure a smooth transition for clients into their new positions.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Devised and implemented individualized employment plans to support client goals.
Business Assistant
Smiles Dentistry of Mitchellville-Mitchellville, MD
01.2019 - 01.2020
- Data Entry
- Insurance Entry
- Insurance Verification
- Claim Processing
- Patient Scheduling
- Customer Service
- Documentation Handling
- Money Handling
- Contact Insurance Companies
- Billing Processing
- Covid Cautious Procedures
Registered Behavior Technician
Rethink Behavioral Health
09.2017 - 01.2019
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Childcare Coordinator
The Goddard School
01.2017 - 03.2018
Education
Biology
Bowie State University
Bowie, MD06.2025
Certification
- CPR Certification
- First Aid Certification
Timeline
Customer Service Representative
Kaiser Permanente-Fulton, MD
12.2022 - 01.2024
Employment Specialist
MARYLAND COMMUNITY CONNECTION-Bowie, MD
01.2020 - 01.2022
Business Assistant
Smiles Dentistry of Mitchellville-Mitchellville, MD
01.2019 - 01.2020
Registered Behavior Technician
Rethink Behavioral Health
09.2017 - 01.2019
Childcare Coordinator
The Goddard School
01.2017 - 03.2018
Biology
Bowie State University
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