Ashli Hall
Cantonment
Summary
Dynamic individual with hands-on experience in leave of absence and attendance and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Supervisor Customer Services
United States Postal Service
08.2024 - Current
- Assisted team members in daily operations and task completion.
- Learned workplace safety protocols and best practices for operational efficiency.
- Supported inventory management by organizing stock and maintaining records.
- Collaborated with supervisors to identify process improvements and enhance workflow.
- Engaged in problem-solving discussions to address operational challenges effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Administered FMLA compliance for a team of over 50, including eligibility determination, leave tracking, and return-to-work planning.
Sales and Service Clerk
United States Postal Service
08.2022 - 08.2024
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to postal regulations.
- Assisted customers with inquiries, providing accurate information about services and postage options.
- Operated various postal equipment, including scales and sorting machines, to enhance operational productivity.
- Maintained organized work area, facilitating smooth workflow and reducing processing errors.
- Monitored inventory levels of mailing supplies, ensuring adequate stock for daily operations and customer needs.
- Maintained and organized service reception area and checkout counters.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
- Processed transactions quickly and accurately, resulting in reduced wait times for customers.
Sales and Service Clerk
United States Postal Service
11.2018 - 08.2022
- Collaborated with team members to streamline mail sorting processes, improving overall efficiency of operations.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Streamlined store operations by maintaining a well-organized and clean environment for customers.
- Improved store sales by offering product recommendations based on customer needs and preferences.
- Greeted incoming customers and answered questions about available services.
Sales and Service Clerk
United States Postal Service
11.2015 - 11.2018
- Provided expert knowledge of products, helping customers make informed decisions about their purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Manager
Caseys General Store
09.2010 - 02.2016
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained new staff on customer service protocols and store procedures.
- Implemented inventory management systems, improving stock accuracy and availability.
- Developed promotional strategies to enhance product visibility and sales performance.
- Ensured compliance with health and safety regulations, maintaining a safe working environment.
- Managed scheduling and staffing, optimizing workforce allocation for peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Phoenix07-2012
Bachelor of Science - Health Care Administration
University of Phoenix
Phoenix02-2012
High School Diploma -
Bradley Bourbonnais Community High School
Bradley05-2004
Skills
- Customer service
- Team leadership
- Operational efficiency
- Inventory management
- Regulatory compliance
- Conflict resolution
- Staff training
- Safety protocols
- Performance monitoring
- Time management
- Communication skills
- Training and mentoring
- Decision-making
- Staff discipline
Timeline
Supervisor Customer Services
United States Postal Service
08.2024 - Current
Sales and Service Clerk
United States Postal Service
08.2022 - 08.2024
Sales and Service Clerk
United States Postal Service
11.2018 - 08.2022
Sales and Service Clerk
United States Postal Service
11.2015 - 11.2018
Assistant Manager
Caseys General Store
09.2010 - 02.2016
Bachelor of Science - Criminal Justice
University of Phoenix
Bachelor of Science - Health Care Administration
University of Phoenix
High School Diploma -
Bradley Bourbonnais Community High School