Ashlii Johnson
Red Oak
Summary
Strategic Partner known for high productivity and efficiency in task completion. Skilled in negotiation, strategic planning, and relationship management. Excel in communication, leadership, and problem-solving to achieve goals and foster partnerships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Partner Service Analyst II
HealthEquity
08.2022 - 06.2025
- Fulfilling the needs and or request of Specific Clients, Members and SDM’s in a timely manner.
- Compiling reports or audits with detailed explanations for any discrepancies.
- Informed both Client and SDM of the process of any cases/escalated outside SLA timeframe, to ensure a resolution was actively in process.
- Targeted to complete all concerns with a response and or resolution within the 1st business day.
- Following detailed instructions, if instructions were unclear worked with Account team to ensure what needed to be researched was precise and accurate.
Partner Service Analyst I
HealthEquity
04.2020 - 08.2022
- Fulfilling the needs and requests of the Clients, Members and SDM’s in a timely manner.
- Compiling reports or audits with detailed explanations for any discrepancies.
- Informed both Client and SDM of the process of any cases/escalated outside SLA timeframe, to ensure a resolution was actively in process.
- Targeted to complete all concerns with a response and or resolution within the 1st business day.
- Following detailed instructions, if instructions were unclear worked with Account team to ensure what needed to be researched was precise and accurate.
Account Consultant
WageWorks
04.2019 - 04.2020
- Maintaining a positive and consistent relationship with the client.
- Providing the client with best solution, to help improve business performance.
- Helping clients with financial reports, tax documents, contract inquiries, payroll inquiries, open enrollment questions and solutions, employee eligibility inquiries and educating clients on the Employer site functions.
- Currently known now as HealthEquity
Customer Service Representative II
WageWorks
02.2019 - 04.2019
- Assisting with all of the customer service agent inquiries regarding the customers, knowledge base and all other questions leading to a resolution per the agent’s needs.
- Provided training to agents per management’s request, to ensure the full knowledge of company products.
- Currently known now as HealthEquity
Customer Service Representative
WageWorks
08.2017 - 02.2019
- Handling all customer’s inquiries in a professional manner and in a timely manner.
- Assisted in the training of new customer service representatives and associates.
- Performed market research surveys on customer needs and requirements.
- Answering customer inquiries, problem solving, and providing detailed information.
- Currently known now as HealthEquity
Customer Service Representative
Maximus
08.2015 - 03.2017
- Scheduling appointments for patients, physician consultations, and phone inquiries observing all HIPPA laws.
- Electronically processing patient paperwork for clinical needs.
- Compile records and maintain database.
Customer Service Representative
United Healthcare
08.2014 - 08.2015
- Being professional when conversing with patients, doctors, and insurance representatives.
- Maintained compile records and database.
- Worked with MS Word, and Excel.
Education
CMA -
Westwood School of Technology
Skills
- MS Word Advanced
- MS Excel
- Outlook
- PowerPoint
- Typing skills - 65wpm
- CRM
- Salesforce
- Oracle
- Cobra/Datapath/Complink
Certification
- CMA
- CPR
References
Available upon request.
Skills
Advanced, Advanced, Proficient, Proficient, 65 wpm, Proficient, Proficient, Proficient, Proficient
Timeline
Partner Service Analyst II
HealthEquity
08.2022 - 06.2025
Partner Service Analyst I
HealthEquity
04.2020 - 08.2022
Account Consultant
WageWorks
04.2019 - 04.2020
Customer Service Representative II
WageWorks
02.2019 - 04.2019
Customer Service Representative
WageWorks
08.2017 - 02.2019
Customer Service Representative
Maximus
08.2015 - 03.2017
Customer Service Representative
United Healthcare
08.2014 - 08.2015
CMA -
Westwood School of Technology