Ashlin Collier
Client Systems Technician
Midwest City,FL
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Client Systems Technician
US Air Force Reserves
Midwest City, OK
12.2019 - Current
- Set up new computer systems and devices, including installing hardware and software and patching programs.
- Troubleshoot and repaired desktop and mobile systems.
- Provided remote and in-person support to resolve issues.
- Maintained compliance with federal and internal security standards.
- Resolved malfunctions with systems and programs through troubleshooting.
Member Service Representative
Endurance Federal Credit Union
Duncan, OK
02.2018 - Current
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Maintained clean, organized and well-stocked member service area.
- Helped members with any online or in-person banking transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Completed training and worked effectively under high-pressure client services environments.
Head Server
Johnny Carinos
Yukon, OK
02.2017 - 09.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Hostess
The Sushi Bar
Oklahoma City, OK
07.2016 - 02.2017
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
High School Diploma -
Yukon High School
Yukon 08.2016 - 05.2017
Associate of Applied Science - Information Technology
CCAF
02.2021 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Troubleshooting skills
Remote troubleshooting
Maintenance implementation
Network protocols
Technical Analysis
PC repair abilities
Analytical skills
Verbal and written communication
Excellent work ethic
Flexible & Adaptable
Timeline
Associate of Applied Science - Information Technology
CCAF
02.2021 - Current
Client Systems Technician
US Air Force Reserves
12.2019 - Current
Member Service Representative
Endurance Federal Credit Union
02.2018 - Current
Head Server
Johnny Carinos
02.2017 - 09.2017
High School Diploma -
Yukon High School
08.2016 - 05.2017
Hostess
The Sushi Bar
07.2016 - 02.2017