Ashline Akoh
Baltimore,Maryland
Summary
Client-centered Case Management and Human Services professional with extensive experience in supporting diverse populations in healthcare and community settings. Expertise in Medicaid eligibility, LTSS navigation, EPIC documentation, and person-centered planning. Recognized for delivering compassionate care and coordinating interdisciplinary services while ensuring compliance with regulatory guidelines. Dedicated to empowering individuals through effective advocacy and resource access.
Overview
10
10
years of professional experience
Work History
Case Manager
Total Care Inc.
Lanham, MD
07.2024 - Current
- Assisted clients with Medicaid, SSDI, and other benefit applications, ensuring timely eligibility determination and access to essential services.
- Conducted home visits to assess safety, daily living needs, and service eligibility for older adults, and individuals with disabilities.
- Monitored client progress and service engagement through consistent follow-ups, maintaining compliance with LTSS guidelines.
- Collaborated with interdisciplinary providers to coordinate resources, and ensure continuity of care.
- Educated clients on mental health, medications, and self-care strategies to promote wellness and independence.
Administrative Assistant Specialist
Johns Hopkins Hospital
Baltimore, Maryland
12.2018 - Current
- Delivered high-quality customer service and administrative support, ensuring a seamless healthcare experience for patients and families.
- Scheduled and coordinated over 2,000 patient appointments annually, with 98% accuracy in registration and follow-up documentation.
- Guided patients through the healthcare system, contributing to a 25% increase in patient satisfaction scores.
- Trained and mentored over 15 new staff members, resulting in a 30% reduction in onboarding time, and a 20% boost in team productivity.
- Applied expert knowledge of EPIC, HMO plans, managed care policies, and third-party insurance requirements to support billing and scheduling accuracy.
Options Counselor
Image Center
Baltimore, MD
05.2024 - 06.2025
- Conducted comprehensive assessments of client needs, and connected individuals to appropriate services, supports, and interventions.
- Maintained accurate documentation of client interactions and progress using Cumulus, ensuring compliance with state and program guidelines.
- Identified and coordinated access to funding resources, maximizing financial assistance for clients in crisis.
- Led outreach efforts and built awareness of available community services through workshops, events, and resource referrals.
- Advocated for veterans in the Veteran-Directed Care (VDC) program, developing person-centered service and spending plans based on assessed needs.
Lead Patient Care Coordinator
Lifebridge Health
Hampstead, MD
11.2023 - 05.2024
- Managed patient data using EPIC and EHR systems, ensuring accurate and timely documentation for appointments and insurance processing.
- Coordinated with physicians, patients, and staff to review charts, resolve concerns, and ensure compassionate, efficient communication.
- Secured insurance verifications and prior authorizations to complete financial clearance for scheduled patient services.
- Collaborated with interdisciplinary teams to improve care coordination and reduce administrative delays.
- Supported fiscal operations including expenditure tracking, budget planning, and internal reporting functions.
Merchandise Supervisor
Macy’s
Toledo, OH
01.2017 - 11.2018
- Drafted monthly reports outlining sales figures, profit margins, best-selling products, and other relevant data points.
- Analyzed market research data to make informed decisions regarding which products should be stocked in stores.
- Established and updated schedules to maximize coverage and delegated assignments to manage challenging objectives.
- Set ambitious sales goals and helped staff meet targets with coaching and support.
Customer Service Agent Intern
University of Maryland St Joseph’s Medical Center
Towson, Maryland
05.2015 - 04.2016
- Maintained and updated customer records meticulously, ensuring the accuracy and confidentiality of data for over 1,000 customer accounts, in line with HIPAA regulations.
- Efficiently clarified customer complaints, identified root causes, and developed effective solutions, which contributed to a customer satisfaction rating of 95%.
- Analyzed customer feedback and needs, and systematically recommended potential products or services to management, leading to the introduction of two new service offerings during the internship period.
Education
Bachelor of Psychology -
University OF Maryland
Associates of Applied Science -
Tyler Junior College
Skills
- LTSS & EPIC System proficiency
- Medicaid & Service Eligibility Coordination
- Person-Centered Planning & Options Counseling
- HIPPA Compliance & Prioritization
- Empathetic Listening & Interpersonal Communication
Accomplishments
- Provided person-centered counseling and case management to 50+ clients using LTSS, helping individuals navigate Medicaid, community resources, and long-term support planning.
- Maintained 98% documentation accuracy while using EPIC and LTSS systems, ensuring compliance with state and federal healthcare regulations.
- Applied strong time management and assessment skills as an Options Counselor to support timely referrals, service coordination, and client follow-through.
- Trained and supported new staff in healthcare settings, contributing to a 30% improvement in onboarding efficiency and overall service quality.
Timeline
Case Manager
Total Care Inc.
07.2024 - Current
Options Counselor
Image Center
05.2024 - 06.2025
Lead Patient Care Coordinator
Lifebridge Health
11.2023 - 05.2024
Administrative Assistant Specialist
Johns Hopkins Hospital
12.2018 - Current
Merchandise Supervisor
Macy’s
01.2017 - 11.2018
Customer Service Agent Intern
University of Maryland St Joseph’s Medical Center
05.2015 - 04.2016
Bachelor of Psychology -
University OF Maryland
Associates of Applied Science -
Tyler Junior College
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