Ashling Devaney
Dorchester,MA
Summary
Determined professional talented in organization and time management. Considered valuable member of any team and driven to work hard. Trained in leadership with proven history of superior finished products.
Overview
2
2
years of professional experience
Work History
Studio Manager
F45 Training
Dedham MA, Massachusetts
03.2023 - 07.2024
- Developed and executed strategic plans to achieve studio's short-term and long-term goals.
- Led recruitment, training, and development of studio staff to build a high-performing team.
- Managed studio space organization and upkeep, ensuring a safe and inspiring work environment.
- Conducted regular team meetings to discuss projects, resolve issues, and share updates.
- Implemented and maintained studio policies and procedures to uphold quality standards.
- Led marketing efforts to promote studio services, increasing brand visibility and client base.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Coordinated schedules for staff, talent, and studio bookings to maximize efficiency.
- Managed studio budget, including expense tracking and financial reporting.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Recruited, hired and trained new hires to optimize profitability.
- Negotiated deals and handled complaints or objections.
Customer Service Representative
Tesla
Hyde Park, Massachusetts
11.2022 - 02.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
BBA - Business Management
Westfield State University
Westfield, MA05-2021
Business Administration and Management
Florence University of The Arts
Florence, ItalySkills
- Product Sales
- Microsoft Word, Office, Excel
- Studio management
- Customer Service
- Time management abilities
- Teamwork and Collaboration
- Adaptability
- Relationship Building
- Problem Resolution
- Interpersonal Relations
Timeline
Studio Manager
F45 Training
03.2023 - 07.2024
Customer Service Representative
Tesla
11.2022 - 02.2024
BBA - Business Management
Westfield State University
Business Administration and Management
Florence University of The Arts