Ashly Bulat
Dalton,GA
Summary
Highly-motivated supervisor with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Beautiful Smiles by Design
03.2022 - Current
- Pulled patient files and verified insurance before patient's appointment.
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
- Mentored new hires, including explaining office policies, procedures and practices.
- Studied marketing strategy, patient education approaches and stress management skills to increase knowledge base.
- Created a structured treatment plan of care for patients.
- Billed out treatment to insurance companies and worked in conjunction with them to pay on claims.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Contributed to the development of new front desk procedures for increased efficiency and better patient service.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Social Media Manager
Society Sucks Podcast
08.2022 - 02.2024
- Developed and implemented strategic social media marketing plans.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Used editing and graphic design tools to create content and visuals for social channels.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Engaged with and responded to online audience through relevant comments.
- Built and maintained brand and identity.
Dental Assistant
Franklin Dental
11.2020 - 03.2022
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Checked with participants throughout procedures to help alleviate anxiety.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Documented patient records with procedures performed and added notes taken to charts.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
High School Diploma -
Dalton State College
Dalton, GA05.2017
Skills
- Critical Thinking
- Effective Organization
- Strategic Planning
- Photo and Video Editing
- Digital Media
- Problem-Solving
- Brand Promotion
- Content Creation
- Team Building
- Teamwork and Collaboration
- Public Relations
- Progress Tracking
- Attention to Detail
- Time Management
- Interpersonal Skills
- Customer Service-Oriented
- Microsoft Office
- Computer Proficiency
- Call Answering and Routing
- Courteous and Professional
- Customer Service
- Greeting and Seating Clients
- Reliable and Punctual
- Positive Attitude and Energetic
- Appointment Scheduling
- Multitasking and Prioritization
- Issue Handling
- Cash Transactions
- Administrative Skills
- Fluent in Spanish
- Appointment Confirmation
- Team leadership
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Operations management
- Key performance indicators
Certification
- CPR Certification
Timeline
Social Media Manager
Society Sucks Podcast
08.2022 - 02.2024
Front Desk Supervisor
Beautiful Smiles by Design
03.2022 - Current
Dental Assistant
Franklin Dental
11.2020 - 03.2022
- CPR Certification
High School Diploma -
Dalton State College
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