Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashly Burton

Hilo,HI

Summary

Experienced server, bartender, and manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.

Overview

20
20
years of professional experience

Work History

Bartender

Foster's Kitchen
Waikoloa, HI
12.2022 - 07.2025
  • Mixed cocktails and beverages per standard recipes.
  • Provided excellent customer service in a fast-paced environment.
  • Maintained cleanliness and organization of bar area and equipment.
  • Trained new staff on bartending techniques and company policies.

Front of House Manager

Miyos
Hilo , HI
01.2021 - 12.2022
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Coached and developed team members to support employee growth and development.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Was also serving tables every shift

Server

Red Rock Brewing Company Fashion Place
Murray, UT
03.2017 - 02.2020
  • Traditional server duties, along with attending weekly beer classes to not only be up to date on the beer we are serving, but beer knowledge in general.

Server

Caffe Molise
Salt Lake City, UT
05.2015 - 03.2017
  • Serving table to the best of my ability with the tools that I have obtained not only from this job but also my previous employment.
  • Making sure I am up to date with our current wine offering, by taking weekly wine classes.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Front of House Manager

Fiddlers Elbow/ Salt Lake Pizza and Pasta
SLC, UT
05.2012 - 04.2015
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Interviewed, hired and trained new employees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted staff by serving food and beverages or bussing tables.
  • Organized beer and wine dinner with our beer and wine reps, to help improve sells for the restaurant

Server/Server Trainer

Red Rock Brewing Company Downtown
SLC, UT
02.2007 - 05.2012
  • In addition to my regular server duties
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Instructed new staff members on food handling procedures and service techniques.
  • Calculated charges, issued table checks and collected payments from customers.
  • I initiated and executed a full training program for all new servers.

Server/Server Trainer/Bartender/Key Manager

Texas Roadhouse
Sandy , UT
01.2006 - 03.2007
  • In addition to server and bartender duties, was also a key manager, sever trainer, and after 6 months of employment got the opportunity to become a corporate trainer and help open a new Texas Roadhouse.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Supervised bank deposits and security procedures to support store opening and closing.

Server/Server Trainer

Joes Crab Shack
West Jordan, UT
03.2005 - 03.2007
  • In addition to my regular serving duties, I was also made a certified trainer. I was in charge of training new employees in the culture of Joe's, which included our dancing/birthday concepts.

Education

Associate of Science - Psychology

Salt Lake Community College
2016

Skills

  • Cicerone certified beer server
  • Excellent memorization ability
  • Ability to work at a fast pace
  • Food safety understanding
  • Extensive knowledge of beer, wine and its processes
  • Professional attitude
  • Ability to multi task
  • Strong organizational skills
  • Strong communication skills
  • Knowledge of multiple POS systems
  • Strong work ethic
  • Over 17 years in the food and beverage industry

Timeline

Bartender

Foster's Kitchen
12.2022 - 07.2025

Front of House Manager

Miyos
01.2021 - 12.2022

Server

Red Rock Brewing Company Fashion Place
03.2017 - 02.2020

Server

Caffe Molise
05.2015 - 03.2017

Front of House Manager

Fiddlers Elbow/ Salt Lake Pizza and Pasta
05.2012 - 04.2015

Server/Server Trainer

Red Rock Brewing Company Downtown
02.2007 - 05.2012

Server/Server Trainer/Bartender/Key Manager

Texas Roadhouse
01.2006 - 03.2007

Server/Server Trainer

Joes Crab Shack
03.2005 - 03.2007

Associate of Science - Psychology

Salt Lake Community College

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