Ashly Castro
Richmond,CA
Summary
Dedicated person with strengths in customer service, Hardworking team member skilled at counting money, processing payments and building relationships. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Host
Galpao Gaucho
Walnut Creek, CA
01.2024 - Current
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Server
Galpao Gaucho
Napa, CA
08.2023 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma in Nicaragua
Skills
- Customer Service
- Team Collaboration
- Fast learning
- hard working
- punctual
- responsible
- Professional Appearance
- Multitasking and organization
- Strong work ethic
- Cash handling
- Positive and professional
- Hospitality service expertise
Languages
English
Professional
Spanish
Native/ Bilingual
Reference letter
Hello,
To whom it may concern,
I am the office assistant in Galpão Gaucho Brazilian Steakhouse in Walnut Creek. Ashly N. Castro Castillo is a very hardworking person who makes a change in the work environment. She is a fast paced Learner and is capable of many tasks. She has a very loving personality and any company would be proud to call her their employee. Her customer service skills are outstanding . She is a hostess/cashier and is really good at her position. She is very welcoming to the customers and always has a smile.
Regards, Yuliza Veliz.
707-977-8216
Timeline
Host
Galpao Gaucho
01.2024 - Current
Server
Galpao Gaucho
08.2023 - 12.2023
High School Diploma in Nicaragua
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