Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

ASHLY CHICKSABLICK

Torrance,CA

Summary

Dynamic Project Manager with a proven track record at IES, excelling in project planning and customer relations. Adept at fostering collaboration and enhancing team productivity, I prioritize client satisfaction and resolve issues effectively. Skilled in critical thinking and project scheduling, I consistently deliver high-quality results while maintaining workplace safety.

Overview

17
17
years of professional experience

Work History

Project Manager

IES
04.2021 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Office Manager

ASAP FINANCIAL
02.2014 - 09.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Customer Service Manager

Sams Club Distribution
11.2008 - 03.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.

Education

Bachelor of Arts - Applied Psychology

Azusa Pacific University
Azusa, CA
01-2028

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Appointment scheduling

Timeline

Project Manager

IES
04.2021 - Current

Office Manager

ASAP FINANCIAL
02.2014 - 09.2019

Customer Service Manager

Sams Club Distribution
11.2008 - 03.2013

Bachelor of Arts - Applied Psychology

Azusa Pacific University

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ASHLY CHICKSABLICK