Delavon Storey
Marietta,GA
Summary
An energetic, customer-centric Optician adept at product, staff, and process management directly linked to profitability and brand expansion. Prepared to assume store and staff ownership, deliver operational provision, and support sales and product teams aimed to optimize the customer experience. Adaptable, responsive to innovation and change, and exhibits personal accountability, service excellence, and business integrity while concurrently offsetting costs and risk. Instrumental in the transformation of customer-facing processes to create consistency, achieve satisfaction, and improve retention. Excellent written, verbal, and interpersonal skills that drive fruitful communications and transparency.
Overview
15
15
years of professional experience
Work History
Optician
Georgia Eye Associates
06.2022 - Current
- Streamlined patient record management by implementing an efficient filing system for easy access and retrieval.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
Optician
Houston Eye Associates
05.2017 - 06.2022
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Contact patient's insurance to verify benefits and eligibility for claim filing
- Placing and receiving inventory purchase ordersClosing end of day reconciliation and batch paperwork.
Optician
Eye to Eye P.A.
11.2013 - 05.2017
- Conducted pre-screenings and preliminary tests for patients before they saw the optometrist, leading to more efficient appointments.
- Contributed to practice growth through active participation in promotional events and community outreach initiatives.
- Streamlined office processes for increased efficiency, handling appointments and managing patient records.
- Provided exceptional customer service, addressing concerns and answering questions to ensure patient satisfaction.
Optician Associate
Luxottica
10.2008 - 11.2013
Education
Associates of Arts in Psychology -
Houston Community College
01.2016
Skills
- Excellent interpersonal skills both written and verbally
- Proficient in Microsoft Word, Excel and PowerPoint
- Partnership Building
- Budget and Cost Control
- Revenue Generation
- Profit and Loss
- Coaching and Mentoring
- Problem Resolution
- Attention to Detail
- Inventory Management
- Insurance Approvals
- Analytical Thinking
Timeline
Optician
Georgia Eye Associates
06.2022 - Current
Optician
Houston Eye Associates
05.2017 - 06.2022
Optician
Eye to Eye P.A.
11.2013 - 05.2017
Optician Associate
Luxottica
10.2008 - 11.2013
Associates of Arts in Psychology -
Houston Community College
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