Ashly Davis
Houston,TX
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Client Services Representative
Florida Blue (Blue Cross and Blue Shield of Florida)
09.2022 - 02.2024
- Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing, and enrollment) or other related topics.
Customer Service Representative
iQor
05.2022 - 07.2022
- Handling inbound customer service calls
Customer Service Associate
Group One Automotive
07.2021 - 04.2022
- We sell replacement parts and provide both warranty and non-warranty maintenance and repair services at each of our franchised dealerships, as well as provide collision repair services at the 46 collision centers that we operate
- We also sell parts to wholesale customers.
Customer Service Representative
Asurion
07.2020 - 01.2021
- Evaluate and assist with customer concerns
CUSTOMER SERVICE REPRESENTATIVE
AT&T CALL CENTER
10.2018 - 04.2019
- Handled customer requests for payments, activations, upgrades and other services.
CUSTOMER SERVICE REPRESENTATIVE
HARRIS COUNTY TOLL ROAD AUTHORITY
08.2016 - 04.2017
- Established EZ TAG accounts, payment plans and handled problems and/or customer complaints.
CUSTOMER SERVICE REPRESENTATIVE
SUTHERLAND GLOBAL
06.2015 - 12.2015
- Answered inbound calls to provide exceptional customer service to consumers.
CUSTOMER SERVICE REPRESENTATIVE
XEROX
07.2014 - 07.2015
- Communicated all store initiatives and promotions to customers to generate return business.
CUSTOMER SERVICE REPRESENTATIVE, APAC
09.2013 - 06.2014
- Provided basic troubleshooting to prevent a maintenance repair appointment on appliances
Education
High school diploma -
NORTH FOREST HIGH SCHOOL
Houston, TX05.2010
Skills
- Conflict Management
- Detailed Oriented
- Product Knowledge
- Written and Verbal Communication
- Conflict Resolution
- Multitasking
- Information Protection
- Clerical Support
- Data entry proficiency
- Call center experience
- Client Relationship Building
- Client Support
Timeline
Client Services Representative
Florida Blue (Blue Cross and Blue Shield of Florida)
09.2022 - 02.2024
Customer Service Representative
iQor
05.2022 - 07.2022
Customer Service Associate
Group One Automotive
07.2021 - 04.2022
Customer Service Representative
Asurion
07.2020 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
AT&T CALL CENTER
10.2018 - 04.2019
CUSTOMER SERVICE REPRESENTATIVE
HARRIS COUNTY TOLL ROAD AUTHORITY
08.2016 - 04.2017
CUSTOMER SERVICE REPRESENTATIVE
SUTHERLAND GLOBAL
06.2015 - 12.2015
CUSTOMER SERVICE REPRESENTATIVE
XEROX
07.2014 - 07.2015
CUSTOMER SERVICE REPRESENTATIVE, APAC
09.2013 - 06.2014
High school diploma -
NORTH FOREST HIGH SCHOOL
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