Ashly Elizabeth Gilmore
Fort Cavazos,United States
Summary
Ambitious Manager with years of leadership and team development experience. Mentors new team members in company policies, top-quality service delivery and performance targets. Decisive yet personable problem-solver with superior conflict resolution skills.
Overview
8
8
years of professional experience
Work History
Property Manager
National Storage Affiliates
10.2024 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
Assistant Manager
Family Dollar
10.2023 - 01.2025
- Supported senior managers with day-to-day operational requirements
- Maintained operational performance with skillful execution of opening and closing procedures
- Optimized inventory for maximum revenue generation
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Delegated tasks to appropriate staff members for optimum productivity
- Uphold brand image by maintaining branch cleanliness, approachability and service
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
- Conducted regular inventory checks and placed orders for supplies as needed
- Created promotional displays or events to increase product visibility and drive sales
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately
- Assisted with hiring, training, and evaluating new staff members
- Resolved customer complaints or issues in timely manner
- Eliminated resource waste through monitoring and improved controls
- Maximized employee performance with hands-on training and close mentoring
Student Advocate
ROI Solutions
08.2021 - 09.2022
- Complied with data security and confidentiality policies to safeguard customer information
- Took ownership over customer concerns, following issues through to resolution
- Completed high volume of inbound calls within deadlines
- Displayed positive, professional and empathetic tone to deliver consistently superior service
- Met and exceeded assigned goals established by management
- Answered incoming calls, chat messages and email communications to handle account concerns
- Achieved performance targets set by management for quality, productivity, and efficiency
Customer Service Representative
Triple Impact
06.2020 - 08.2021
- Documented, researched and resolved customer service issues
- Answered inbound calls to handle various concerns, set appointments and close sales
- Anticipated needs and resolved problems to keep customers happy
- Delivered fast and friendly service to handle questions and service complaints
- Managed customer calls efficiently in fast-paced call center environment
- Managed difficult customer situations with professionalism and empathy
Team Leader
Handy Mart
12.2018 - 06.2020
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Coached new employees struggling with specific tasks
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success
- Conducted performance evaluations for team members
- Carried out supervisory activities as outlined in organizational policies
- Assisted in recruitment efforts by interviewing potential candidates
- Worked with store managers to evaluate cashier staffing needs and identify coverage gaps
- Operated POS systems to process payments, verify pricing and monitor stock levels
- Assisted with tagging, rotating and replenishing stock for front-lane displays
- Assisted customers or junior cashiers with returns and price overrides
Customer Service Representative
Jake Sweeney Chevrolet Service Department
08.2017 - 12.2018
- Managed preparations for planned service appointments by coordinating parts, technician work and bay assignments
- Identified specialized product, repair and maintenance needs by consulting directly with customers
- Collected payment from customers upon completion of repairs or services
- Developed long-term relationships with customers to promote continued business
- Handled customer inquiries regarding warranty coverage and repair procedures
- Kept customers informed on progress of their vehicle repairs
- Collaborated with parts department to order necessary replacement components
- Prepared detailed invoices outlining labor, parts, and fees associated with each service performed
Customer Service Representative
Convergeys
05.2017 - 08.2017
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Managed customer calls efficiently in fast-paced call center environment
- Met personal, team and company goals in customer service environment
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
Education
High School with Vet Assistant Pathway - General
Penn Foster
11.2024
Skills
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Staff Management
- Problem-solving abilities
- Customer Relations
- Debt control
- Tenant relations
- Staff management
- Administrative support
- Rent collection
- Property management
Timeline
Property Manager
National Storage Affiliates
10.2024 - Current
Assistant Manager
Family Dollar
10.2023 - 01.2025
Student Advocate
ROI Solutions
08.2021 - 09.2022
Customer Service Representative
Triple Impact
06.2020 - 08.2021
Team Leader
Handy Mart
12.2018 - 06.2020
Customer Service Representative
Jake Sweeney Chevrolet Service Department
08.2017 - 12.2018
Customer Service Representative
Convergeys
05.2017 - 08.2017
High School with Vet Assistant Pathway - General
Penn Foster
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