Ashly Frias
New York,NY
Summary
Detail-oriented Business Management with expertise in guest experience coordination and business driven results. Seeking a position as an Area Manager to contribute exceptional organizational skills and a guest-focused approach to provide efficient and compassionate experience.
Overview
9
9
years of professional experience
Work History
General Manager
Pret A Manger
05.2022 - Current
- Preparing reports based on conducted research in regards to P&L, COGS, Waste, monthly and quarterly budget to ensure a proper forecast
- Initiates and processes human resources and payroll transactions. Submits weekly payroll and maintains communication with HR and payroll departments to address and resolve issues
- Assesses and resolves common operational issues or circumstances impacting work culture
- Responsible for conducting end-to-end recruitment process from sourcing to applicant closure as well as mentoring, training, and orienting new staff as needed
- Performs inventory management and identifies items that require reordering or replenishment
- Health & Food Safety Standards are consistently followed to maintain the safety of the team and customers by following up with temperature checks & cleanliness standards
- Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to Group / Ops Manager or press team as required
- Build a network with other GMs to share best practice and keep abreast of competitors’ initiatives & ensuring the team is well informed of business changes and focus through regular team briefs
Operations Specialist
Apple
08.2020 - 05.2022
- Ensuring support, knowledge, and resources required are provided to maintain product availability, completing a daily inventory of over 1,000 products and maintaining an Organized stockroom as new products arrive
- Communicating with senior management and leadership teams, sharing data for products and parts availability & ETA
- Maintaining visual merchandising as well as organizing and accounting for entire inventory i.e products, parts, tools, supplies
- Consistently on top of news about products and initiatives, ready to apply your learning in coaching product zone members during customer interactions to deliver the best experience.
- Executed and improved outreach strategy relaying to consumer satisfaction
- Collaborating with our creatives & senior management to deliver effective feedback through downloads and daily newsletters to empower the team
General Manager
Chipotle Mexican Grill
03.2015 - 08.2020
- Responsible for conducting end-to-end recruitment process from sourcing to applicant closure through Talent Reef
- Managing & Empowering a staff of 20 employees to ensure great customer service and through- put, as well as all FOH scheduling ,Ensuring stable PnL, controlling labor and sales
- Ordering and recording Inventory for upcoming food orders, restaurant items and alcohol
- Ensuring our CI *Critical Items* waste remained within budget to maintain shop GP remained above 50%
- Identifying talent while further training & developing Kitchen and Service managers
- Managing food safety by: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Graduate -
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Excellent verbal, written, and interpersonal communication skills: Strong ability to convey information effectively through verbal, written, and interpersonal communication
- Maintaining a positive attitude while facing adversity in ambiguous situations
- Understanding how to receive & deliver proper feedback to problem solve in order to drive positive morale in the workplace
- Maintaining a safe work environment for staff and guests through food safety regulations & incident reporting
- Proficient in managing and coordinating schedules, ensuring efficient staffing resulting in seamless operations
- Proficient in receiving and maintaining inventory, budget tracking , projecting & driving sales though proper forecasting
- Able to manage multiple responsibilities simultaneously while maintaining high level of accuracy and attention to detail
- Receive and maintain inventory & ensuring adequate supply of essential items for smooth operations
References
References:
Available upon request
Languages
Timeline
General Manager
Pret A Manger
05.2022 - Current
Operations Specialist
Apple
08.2020 - 05.2022
General Manager
Chipotle Mexican Grill
03.2015 - 08.2020
Graduate -
Borough of Manhattan Community College of The City University of New York