Summary
Overview
Work History
Education
Skills
Certification
Education
Timeline
Generic

Ashly Hertilien

Orlando

Summary

Team Lead at Essendant, known for improving operational efficiency, strengthening team performance, and ensuring on-time delivery in high-volume environments. Expert in workforce coordination, project estimation, troubleshooting, and continuous improvement, with a strong commitment to safety and quality standards. Highly regarded for leadership presence, precision, and the ability to perform under pressure, while driving consistent results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead

Essendant
Orlando
07.2025 - Current
  • Led team in daily operations and workflow management.
  • Trained new staff on processes and safety protocols.
  • Implemented process improvements to enhance efficiency.
  • Facilitated communication between departments for project alignment.
  • Monitored team performance and provided constructive feedback.
  • Managed scheduling to optimize workforce productivity and coverage.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Ensured compliance with industry standards and regulations.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Millwork Sales Specialist

Home Depot
04.2025 - Current
  • Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
  • Resolved customer issues promptly, resulting in high levels of client satisfaction, and repeat business.
  • Continuously exceeded sales targets through strategic prospecting efforts aimed at identifying new opportunities within the market.
  • Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
  • Collaborated with team members to create visually appealing showroom displays showcasing various millwork options and designs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Installer/Inside Sales Representative

Rev Group
07.2021 - 01.2025
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
  • Created detailed documentation of installation instructions for future reference purposes.
  • Upgraded systems with new software applications and operating systems.
  • Mounted and connected mechanical and electrical equipment according to specifications.
  • Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Provided exceptional customer experiences to service recipients.
  • Performed troubleshooting to diagnose and resolve system issues.
  • Documented installation processes and outcomes, providing detailed reports to management and clients.
  • Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Provided customer education on system maintenance and operation post-installation.
  • Communicated with distributors to acquire necessary equipment for projects.

Safety Officer

REV Group Inc.
07.2021 - 01.2025
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Communicated safety performance and progress to management and employees to provide up to date information.
  • Collaborated with other departments to integrate safety in all aspects of organization.
  • Collaborated with management to develop site-specific safety policies, ensuring alignment with federal and state requirements.

Education

Bachelor of Science - Aerospace Engineering

University of Central Florida
Orlando, FL
05-2027

Associate of Arts - Aerospace Engineering

Valencia College
Orlando, FL
12-2024

Skills

  • Permit coordination
  • Project estimation and bidding
  • System repairs
  • Taking precise measurements
  • Worksite preparation
  • Following safety practices
  • Professional appearance
  • Safety procedures
  • Scheduling
  • Service documentation
  • Positive attitude
  • Troubleshooting and testing
  • FLUENT IN (Haitian Creole)
  • Customer satisfaction
  • Attention to detail
  • Workplace safety

Certification

  • OSHA CPR Certified

Education

Valencia College

University of Central Florida 

Timeline

Team Lead

Essendant
07.2025 - Current

Millwork Sales Specialist

Home Depot
04.2025 - Current

Installer/Inside Sales Representative

Rev Group
07.2021 - 01.2025

Safety Officer

REV Group Inc.
07.2021 - 01.2025

Bachelor of Science - Aerospace Engineering

University of Central Florida

Associate of Arts - Aerospace Engineering

Valencia College