Ashly Hertilien
Orlando
Summary
Team Lead at Essendant, known for improving operational efficiency, strengthening team performance, and ensuring on-time delivery in high-volume environments. Expert in workforce coordination, project estimation, troubleshooting, and continuous improvement, with a strong commitment to safety and quality standards. Highly regarded for leadership presence, precision, and the ability to perform under pressure, while driving consistent results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Essendant
Orlando
07.2025 - Current
- Led team in daily operations and workflow management.
- Trained new staff on processes and safety protocols.
- Implemented process improvements to enhance efficiency.
- Facilitated communication between departments for project alignment.
- Monitored team performance and provided constructive feedback.
- Managed scheduling to optimize workforce productivity and coverage.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Ensured compliance with industry standards and regulations.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Millwork Sales Specialist
Home Depot
04.2025 - Current
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Resolved customer issues promptly, resulting in high levels of client satisfaction, and repeat business.
- Continuously exceeded sales targets through strategic prospecting efforts aimed at identifying new opportunities within the market.
- Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
- Collaborated with team members to create visually appealing showroom displays showcasing various millwork options and designs.
- Listened to customer needs and desires to identify and recommend optimal products.
Installer/Inside Sales Representative
Rev Group
07.2021 - 01.2025
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Created detailed documentation of installation instructions for future reference purposes.
- Upgraded systems with new software applications and operating systems.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Provided exceptional customer experiences to service recipients.
- Performed troubleshooting to diagnose and resolve system issues.
- Documented installation processes and outcomes, providing detailed reports to management and clients.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Provided customer education on system maintenance and operation post-installation.
- Communicated with distributors to acquire necessary equipment for projects.
Safety Officer
REV Group Inc.
07.2021 - 01.2025
- Responded to any emergencies as instructed and with utmost efficiency.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Collaborated with management to develop site-specific safety policies, ensuring alignment with federal and state requirements.
Education
Bachelor of Science - Aerospace Engineering
University of Central Florida
Orlando, FL05-2027
Associate of Arts - Aerospace Engineering
Valencia College
Orlando, FL12-2024
Skills
- Permit coordination
- Project estimation and bidding
- System repairs
- Taking precise measurements
- Worksite preparation
- Following safety practices
- Professional appearance
- Safety procedures
- Scheduling
- Service documentation
- Positive attitude
- Troubleshooting and testing
- FLUENT IN (Haitian Creole)
- Customer satisfaction
- Attention to detail
- Workplace safety
Certification
- OSHA CPR Certified
Education
Valencia College
University of Central Florida
Timeline
Team Lead
Essendant
07.2025 - Current
Millwork Sales Specialist
Home Depot
04.2025 - Current
Installer/Inside Sales Representative
Rev Group
07.2021 - 01.2025
Safety Officer
REV Group Inc.
07.2021 - 01.2025
Bachelor of Science - Aerospace Engineering
University of Central Florida
Associate of Arts - Aerospace Engineering
Valencia College