Ashly Johnson
Northlake,TX
Summary
Goal-focused General Accountant with record of accurate reporting and budget management. Offering 5 years of general accounting experience and 8 years of hospitality experience from 6 properties over 4 different Marriott Brands. Enhanced financial accuracy through reconciliations, audits and processing expenditures, fostering strong vendor relationships. Adept at leveraging accounting software to support audit functions while delivering exceptional customer relations.
Overview
19
19
years of professional experience
Work History
General Accountant
The Ritz-Carlton Dallas, Las Colinas
02.2025 - Current
- Managed accounts payable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
- Prepared detailed cash flow analyses for management review, highlighting potential areas of concern related to liquidity issues or potential shortfalls in operating funds.
- Served as a key liaison between the accounting department and other functional areas within the company, working closely with managers to address financial issues that may impact their respective profit centers or divisions.
- Supported month-end closing process by preparing financial statements, variance analyses, and account reconciliations.
- Assisted with budget preparation, monitoring expenses, and providing timely updates to management on variances.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
General Accountant
Dallas/Plano Marriott at Legacy Towne Center
07.2010 - 07.2014
- Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
- Streamlined accounting processes for increased efficiency in daily operations.
- Contributed to the successful completion of numerous special projects involving complex accounting research assignments, ad hoc reporting requests from senior leadership teams, or other non-routine duties as assigned.
- Examined, reviewed and gathered financial statements for government entities.
- Executed deposits, loans and currency exchange.
- Streamlined administrative processes for increased accuracy in cash flow reporting.
- Streamlined accounts payable processes for faster payment processing and improved vendor relationships.
- Streamlined accounts payable processes, resulting in reduced processing time and improved vendor relations.
- Increased efficiency in the accounts payable process by implementing electronic invoicing systems for vendors.
Administrative Assistant
The Ritz Carlton Dallas
01.2010 - 07.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Guest Service Representative
Fossil Creek Courtyard
11.2008 - 01.2010
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Maintained accurate employee records, processing payroll adjustments and assisting with benefits administration.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Hotel Reservations Agent
The Waikoloa Beach Marriott Resort and Spa
08.2007 - 11.2008
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Participated in ongoing training programs to enhance skills and stay current on industry trends.
- Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
- Monitored competitor pricing strategies, adjusting rates accordingly to remain competitive within the market.
- Collaborated with sales teams to promote special offers and upsell additional services to guests during reservation process.
- Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
- Strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
- Maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
Front Desk Associate
Dallas/Fort Worth Airport Marriott North
10.2006 - 08.2007
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Ensured accurate record-keeping of all calls received, facilitating improved data analysis for future improvements in service quality.
- Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Education
North Central Texas College
Gainesville, TX01-2022
Skills
- Bank reconciliation
- Accounting software proficiency
- Cash flow management
- Customer relations
- Accounts payable
- General ledger management
- Administrative support
- Audit support
- PeopleSoft
- HotShop
Timeline
General Accountant
The Ritz-Carlton Dallas, Las Colinas
02.2025 - Current
General Accountant
Dallas/Plano Marriott at Legacy Towne Center
07.2010 - 07.2014
Administrative Assistant
The Ritz Carlton Dallas
01.2010 - 07.2010
Guest Service Representative
Fossil Creek Courtyard
11.2008 - 01.2010
Hotel Reservations Agent
The Waikoloa Beach Marriott Resort and Spa
08.2007 - 11.2008
Front Desk Associate
Dallas/Fort Worth Airport Marriott North
10.2006 - 08.2007
Associate of Arts - Education
North Central Texas College
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