ASHLY KILZER
Stafford,VA
Summary
Medical Assistant
Motivated and detail-oriented and experienced medical professional in providing medical administrative and clinical support in a busy medical office. Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations. Dedicated to providing an efficient and accurate healthcare experience. Accomplished individual with demonstrated expertise in patient intake, scheduling appointments, medical records management, and insurance filing. Proficient in both administrative and clinical duties including vitals, injections, lab draws, and patient education. Committed to providing exceptional patient care and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mary Washington General Surgery/Multi Specialty
Stafford, VA
09.2023 - 03.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Assisted back office patient processes to reduce office wait times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant
Island Family Medicine
Surf City, NC
06.2012 - 07.2014
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
- Assisted with minor surgical procedures
- Obtained medical information and measured vital signs
- Performed patient intake and assisted in patient care procedures
- Provided excellent customer service to patients
- Performed laboratory tests
- Complied with personal protective equipment requirements
- Set up medical laboratory equipment
- Helped physicians examine and treat patients
- Inventoried and ordered medical, lab, or office supplies
- Scheduled appointments and maintained patient records
- Demonstrated proficiency in performing administrative duties
- Maintained inventory of sterile supplies
- Triaged patients and performed vital checks
- Recorded patients' medical history and vital statistics
- Documented medical data in patient charts
- Performed EKG testing
- Conducted pre-authorizations and referrals
- Coordinated follow-up appointments with specialists.
04.2012 - 05.2012
- Conducted pre-authorizations and referrals
- Recorded patients' medical history and vital statistics
- Operated electrocardiogram (EKG), and other equipment
- Traveled with Physician to complete home checks on geriatric patients
- Coordinated follow-up appointments with specialists
- Contacted medical facilities or departments to schedule patients for tests or admission
- Transcribed dictated reports from physicians into electronic health records system
- Cleaned and sterilized instruments and disposed of contaminated supplies.
04.2011 - 05.2011
- Scheduled appointments for patients
- Prepared and administered medications as directed by physician
- Managed front desk operations
- Maintained cleanliness of treatment areas
- Obtained medical information and measured vital signs
- Processed insurance claims
- Collected blood, tissue and other laboratory specimens
- Greeted patients upon arrival at the office
- Accurately performed patient intake
- Utilized electronic medical records system for documentation of patient visits.
Medical Assistant
East Carolina Medical Associates
Jacksonville, NC
- Administered injections per physician orders
- Authorized drug refills and provided prescription information to pharmacies
- Contacted medical facilities or departments to schedule patients for tests or admission
- Prioritized patient needs
- Educated patients about their conditions and treatments
- Greeted and logged in patients
- Observed vital signs
- Changed dressings on wounds
- Performed general office duties
- Provided post-operative care instructions
- Demonstrated ability to manage multiple tasks
- Sought continuing education opportunities
- Focused on learning new skills
- Worked with coworkers to complete tasks.
Medical Assistant Student Intern
New England Geriatrics
Springfield, MA
- Set up medical laboratory equipment
- Scheduled appointments and maintained patient records
- Collected blood, tissue and other laboratory specimens
- Obtained medical information and measured vital signs
- Educated patients about their conditions and treatments
- Prioritized patient needs
- Greeted and logged in patients.
Education
Medical Administrative Assistant -
Clerical/ Medical Martinsburg College
07.2023
Medical Assistant -
Clinical/ Clerical Medical Branford Hall Career Institute
09.2011
Skills
- EMR Systems
- Completing Insurance Forms
- Patient Flow Management
- Charting Expertise
- Direct Patient Care
- Proper Sterilization Techniques
- Advanced Anatomy Knowledge
- Assisting with Physical Exams
- IV Discontinuation
- Foley Catheter Insertion and Removal
- Clinical Applications
- Restocking Lab Supplies
- Simple Dressings
- Wound Care and Irrigation
- Cleaning and Sanitizing
- Using Scales
- Patient Scheduling
- Medical Billing and Coding
- Updating Medical Records
- Time Management
- Microsoft Office
- Lab Equipment Calibration
- Maintaining Liquid Nitrogen Tanks
- Judgment and Decision-Making
- Specimen Collection
- Coordinating Drug Refills
- Medical Terminology
- Knowledge of EKG Rhythm Interpretation
- Microsoft Excel
- First Aid
- Family Education
- Hospice Care
- Communicating with Patient Families
- Venipuncture Expertise
- Phlebotomy
- Data Entry
- HIPAA Compliance
- Maintaining confidentiality
- Clinical Documentation
- Medical supply inventory
- EKG set up and monitoring
- Lab equipment setup
- Understands medical procedures
- Restocking lab supplies
- Communicating with patient families
- Calm and level-headed under duress
- Analytical decision-making skills
- Certified in Basic Life Support (BLS)
- Anatomy and Physiology Knowledge
- Vital sign monitors
- Patient Care Coordination
- Diagnostic Procedures
- Professional Bedside Manner
- Proper sterilization techniques
- OB/GYN procedures
- Insurance Claims
- Sterile technique
- Understanding of medical laws
- Immunization Administration
- Preparing specimens and samples
- Reliable transportation
- Quick problem solver
- Appointment Setting
- Equipment Sterilization
Certification
- BLS 09/2023
Timeline
Medical Assistant
Mary Washington General Surgery/Multi Specialty
09.2023 - 03.2024
Medical Assistant
Island Family Medicine
06.2012 - 07.2014
04.2012 - 05.2012
04.2011 - 05.2011
Medical Assistant
East Carolina Medical Associates
Medical Assistant Student Intern
New England Geriatrics
Medical Administrative Assistant -
Clerical/ Medical Martinsburg College
Medical Assistant -
Clinical/ Clerical Medical Branford Hall Career Institute
- BLS 09/2023
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