Overview
Work History
Education
Timeline
Generic
Ashly Lopez

Ashly Lopez

7735 S Cody St,CO

Overview

18
18
years of professional experience

Work History

Recovery Associate II

Specialized Loan Servicing
01.2013 - 08.2025
  • Provided over a decade of expertise in managing delinquent mortgage cases to prevent foreclosure.
  • Reviewed borrower financial documents and property information to recommend the best resolution options.
  • Communicated with borrowers, real estate agents, and authorized representatives to answer questions and resolve concerns.
  • Maintained accurate and up-to-date loan files while ensuring compliance with company, investor, and legal requirements.
  • Recognized as a top collector throughout my career, consistently exceeding department goals.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Collections Account Manager

Citigroup Inc
03.2007 - 03.2011
  • Contact customers with overdue auto loans to set up payment arrangements.
  • Offer options to avoid repossession, such as extensions or payment deferrals.
  • Record account updates and ensure compliance with company policies.
  • Work with vendors and agents to resolve accounts.
  • Consistently recognized as a top collector.
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.


Education

Bachelor of Science - Health Care Administration

College America
Denver, CO

Timeline

Recovery Associate II

Specialized Loan Servicing
01.2013 - 08.2025

Collections Account Manager

Citigroup Inc
03.2007 - 03.2011

Bachelor of Science - Health Care Administration

College America

Similar Profiles

CREATE PROFILE
Ashly Lopez