Ashly Morel-Rijo
Bronx
Summary
A highly motivated and customer-oriented professional with strong business and interpersonal skills, seeking a position where I can contribute to the company's growth. Experienced in providing exceptional customer service and maintaining positive relationships with clients. Proficient in Microsoft Word, Excel, PowerPoint, and Adobe Photoshop. Skilled in multitasking, problem-solving, and effective communication. Certified bartender with a proven ability to handle high-pressure situations. Committed to delivering outstanding results and consistently exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security
Allied Universal Security Services
09.2022 - 12.2023
- Enhanced security of parking lot by conducting regular patrols.
- Leveraged expertise in both physical security measures and cyber-security protocols to provide comprehensive protection against various types of threats faced by retailers today.
- Enhanced company security with advanced fraud monitoring systems and tools.
- Streamlined incident response, reducing recovery time from security breaches.
Hostess/Cashier/Bartender
Hook & Reel Flatbush
03.2022 - 09.2022
- Demonstrated extensive menu knowledge, resulting in 20% increase in upselling
- Collaborated with kitchen and waitstaff to ensure timely order delivery for 150+ guests daily
- Maintained a 90% complaint resolution rate by promptly addressing customer inquiries and concerns
- Processed online orders with 99% accuracy using a POS system
- Contributed to a clean and welcoming environment by assisting with dining area organization
- Fostered a positive work environment and ensured efficient workflow through collaboration with team members.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Shift Manager /Customer Service
McDonald’s
04.2021 - 12.2021
- Created a welcoming and friendly atmosphere, warmly greeting 200+ customers daily
- Increased sales by 15% by explaining specials and promotional discounts to customers
- Maintained 98% accuracy in capturing and entering customer orders into the POS system
- Ensured timely delivery and customer satisfaction by preparing beverages according to preferences
- Maintained 95% order accuracy rate while efficiently packing customer orders
- Reduced wait times by 20% through effective management of the drive-thru during peak hours
- Upheld high hygiene standards by cleaning the kitchen and bathroom at the end of each shift.
Bartender
21 BAR
09.2019 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Customer Service Representative
New York Sports Club
07.2020 - 05.2021
- Accurately conducted all billing and contract transactions
- Achieved a membership retention rate of 90% through building strong relationships with current members
- Proactively addressed and resolved member complaints or grievances with a 95% satisfaction rate
- Assisted 20+ prospects per week in setting fitness goals through thorough needs analyses
- Achieved an 80% conversion rate by effectively communicating the value of products and programs
- Maintained a 95% customer satisfaction rate by actively listening to member feedback and resolving complaints.
Receptionist/ Office Manager
BAY RIDGE HYUNDAI
06.2018 - 03.2019
- Managed receptionist area, providing prompt and welcoming service to visitors and responding to requests
- Organized and distributed incoming mail efficiently
- Accurately performed data entry and maintained a CRM tool
- Supported daily clerical tasks and managed office supplies effectively.
Education
Liberal Arts And General Studies
Hostos Community College of The City University of New York
The Bronx, NYHigh School Diploma -
Murry Bergtraum High School For Business Careers
New York06.2016
Skills
- Customer service
- Communication
- Multitasking & time management
- Problem solving
- Upselling & Sales
- Microsoft office
- Teamwork & Collaboration
- Attention to detail
- Adaptability & resilience
- Receptionist & office management
Certification
8 and 16 hour security certificate
40 hour bartending certificate
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Security
Allied Universal Security Services
09.2022 - 12.2023
Hostess/Cashier/Bartender
Hook & Reel Flatbush
03.2022 - 09.2022
Shift Manager /Customer Service
McDonald’s
04.2021 - 12.2021
Customer Service Representative
New York Sports Club
07.2020 - 05.2021
Bartender
21 BAR
09.2019 - 08.2024
Receptionist/ Office Manager
BAY RIDGE HYUNDAI
06.2018 - 03.2019
Liberal Arts And General Studies
Hostos Community College of The City University of New York
High School Diploma -
Murry Bergtraum High School For Business Careers