Ashly Nakatani
Dixon,CA
Summary
Accomplished Revenue Auditor at Cache Creek Casino Resort, adept in Microsoft Excel and problem-solving, significantly enhanced audit efficiency and compliance. Demonstrated exceptional customer service and cash handling, streamlining operations and improving satisfaction. Skilled in recordkeeping and clerical support, ensuring accuracy and regulatory adherence.
Overview
10
10
years of professional experience
Work History
Revenue Auditor
Cache Creek Casino Resort
09.2018 - Current
- Complete audits of table games, slots, bingo, cage, food and beverage and retail operations following detailed instructions and checklists
- Verifies and posts details of business transactions within a business area of the company, such as funds received and disbursed, and complete a thorough audit of related documentation.
- Identifies, investigates and reports any system, document or accounting issues that occur during the course of preparing and completing an audit
- Audits for compliance of Gaming Regulations, Internal Policies and Procedures, and Revenue Reporting Regulations.
- Performed other clerical duties upon request or as assigned
- Communicates and notifies all department managers of discrepancies and variances
- Scans paperwork to help support exceptions and documentation of discrepancies
- Efficiently operates company's equipment such as computer, copy machine and printer
Records Clerk
Cache Creek Casino Resort
09.2018 - 09.2019
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Followed established policies and procedures to maintain compliance with regulations.
- Transferred inactive records to storage to free up space and preserve history.
Food Court Cashier
Cache Creek Casino Resort
05.2014 - 09.2018
- Greet guests in a warm friendly manner
- Provided exceptional customer service, resolving issues promptly and professionally.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured accurate cash handling with diligent register reconciliation at the end of each shift.
- Boosted sales through suggestive selling and upselling of menu items and promotions.
- Collaborated with team members to optimize workflow and ensure smooth food court operations during peak hours.
- Efficiently managed long lines of customers, maintaining a positive attitude under pressure.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
GED -
Woodland Adult Education
Woodland, CA05.2018
Skills
- Microsoft Excel
- Recordkeeping
- Clerical Support
- Customer Service
- Problem-solving abilities
- Cash Handling
- Verbal and written communication
- Organizational
- Ability to adapt to new concepts
Timeline
Revenue Auditor
Cache Creek Casino Resort
09.2018 - Current
Records Clerk
Cache Creek Casino Resort
09.2018 - 09.2019
Food Court Cashier
Cache Creek Casino Resort
05.2014 - 09.2018
GED -
Woodland Adult Education