Ashly Nunez Bocanegra
San Francisco,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Maintenance Inspector
Tasman Geosciences
Travis AFB, CA
10.2021 - 07.2022
- Inspect wiring, repair pipes, troubleshoot equipment, replace light bulbs and install new equipment, replace baseboards, light plumbing, and electrical, texturing and painting, replace light fixtures, kept track of subcontracting, and keep track of financials on homes.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Completed inspections of current construction, refurbishment, and repair projects.
- Investigated complaints, incidents, and accidents at work sites.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
- Re-inspected commercial and residential constructions, which previously failed inspections.
- Kept up-to-date on inspection regulations, codes, ordinances, and techniques.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Manager of Operations
Spirit Halloween
08.2016 - 11.2020
- Responsible for opening and closing store
- Counting tills
- Training new employees
- Restocking and inventory control
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
Security Forces
Air Force
Lackland
01.2017 - 02.2018
- Security Training
- Weapons Training/inbound calls that have a delinquent loan payment
- Based on the reason for delinquency, determining a solution and helping bring the account current
- Setting up transfers, payments plans, extensions of payments, and resolving disputes
- Developed and maintained operational plans and strategies to support special forces objectives.
- Coordinated with external agencies to establish useful execution of special forces operations.
- Operated security console equipment to monitor and control access.
- Performed reconnaissance and surveillance operations to gather intelligence on enemy forces and facilities.
- Trained and mentored junior special forces personnel to apply principles of mission planning, operational security, and field skills.
- Observed CCTV cameras to detect potential threats and respond accordingly.
Account Manager, Marketing
MGA Business Consulting/Syndicate Marketing Group
02.2015 - 08.2016
- Trained new employees
- Face to Face sales
- Customer acquisitions for Direct TV
- Participated in interview process
- Completed in-depth reviews of market conditions and customer preferences.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Identified appropriate marketing channels and target customers for campaigns.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Travel Agent and Customer Service
Cheap Caribbean
06.2014 - 01.2015
- Utilized Microsoft Outlook and Saber (live air fare ticketing) for booking and changing reservations
- Worked independently with minimal supervision and functional effectively in a team environment
- Suggestively selling products to customer
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded to customer requests for products, services, and company information.
- Responded to customer calls and emails to answer questions about products and services.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Home Equity Collector
Wells Fargo
07.2013 - 06.2014
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Education
Associates in Architecture - Architecture
City College of San Francisco
San Francisco, CA05.2023
Skills
- Pos systems
- Business Consulting
- Account Management
- Recruiting
- Salesforce
- Customer Relationship Management
- Training & development
- Sketchup
- Adobe Photoshop
- Adobe InDesign
- Rhino
- Compliance Issues
- Data Entry Software
- AutoCAD
- Microsoft
- Accounts Payable and Accounts Receivable
Timeline
Maintenance Inspector
Tasman Geosciences
10.2021 - 07.2022
Security Forces
Air Force
01.2017 - 02.2018
Manager of Operations
Spirit Halloween
08.2016 - 11.2020
Account Manager, Marketing
MGA Business Consulting/Syndicate Marketing Group
02.2015 - 08.2016
Travel Agent and Customer Service
Cheap Caribbean
06.2014 - 01.2015
Home Equity Collector
Wells Fargo
07.2013 - 06.2014
Associates in Architecture - Architecture
City College of San Francisco