Ashly Pappas
La Crosse,Wisconsin
Summary
To obtain a position while progressively increasing responsibilities and challenges and an enthusiastic supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Determined employee with years of experience leading teams, and maintaining composure, diplomacy and efficiency in all situations Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with an outstanding commercial approach to solving problems and developing business processes. With a clear understanding of duties and responsibilities, motivated to learn, grow and excel.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor Site Monitor
Genesis Behavioral Services (DOC)
04.2023 - Current
- Contracted through the Department of Corrections, for offenders to have safe place to stay after prison or jail release
- Complete inspection of the physical space to ensure residents are in compliance with House Rules and Extended Supervision terms set by the Department of Corrections (DOC); including verifying they are within property limits, performing household maintenance, participating in lawn care and snow removal responsibilities, visitation policies, non-possession of contraband and maintenance of a drug, alcohol, and crime-free living environment.
- Monitor site locations and offenders
- Perform assigned site checks per week at designated TLP location(s)
- Complete site check log each day to include exact time of all site checks and whether there was face-to-face contact with the offender(s) during each checks
- Intake of New offenders
- Work with local law enforcement agencies, when offenders need to be taken into custody
- Work with offenders agents to address issues, incidents, and violations of transitional living facility and probation
- Create electronic reports based on observations for each site check
- Supply Ordering for sites and offenders, Ensure appropriate supplies are stocked.
- Record daily summaries of resident interactions, resident consequences issued, suicide watch and related issues in communication log
- Maintain thorough knowledge of offender(s) criminal, family, mental health, employment, and substance abuse histories in order to assist in comprehensive supervision within the community.
- Create Monthly work schedules for associates
Embedded Remote Supervisor
Datavant/CIOX Health
03.2023 - Current
- Lead recruiting, hiring, and onboarding of HIS staff
- Maintain confidentiality and security with all privileged information
- Adhere to the company's and customer facilities code of conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Responsible for managing patient health records
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Health Information Operations Supervisor
Ciox Healthcare
07.2021 - 03.2023
- Lead recruiting, hiring, and onboarding of HIS staff
- Maintain confidentiality and security with all privileged information
- Adhere to the company's and customer facilities code of conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Responsible for managing patient health records
- Generates reports for manager or facility as directed
- Participates in project teams and committees to advance operational strategies and initiatives as needed
- Manage HIS staff for further professional development
- Inform senior leadership of issues, opportunities, or challenges
- Assist throughout the region with training and/or coverage as needed
- Assist with quality assurance tasks as directed by management
- Maintain overall workflow
- Host and participate in meetings with employees and facilities
- Responsible for corrective action plans and development of staff
- Handle various tasks as directed by manager
- Manage time tracking within time tracking and payroll approval system
- Acts in a lead role with staff regarding general questions and new hire training and developmental training
- Available to staff for questions and training, develop workflow.
Site Client Supervisor
Ciox Health
12.2018 - 07.2021
- Maintained excellent attendance record, consistently arriving at work on time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Completed medical record requests to ensure compliance with relevant state regulations
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Managed team of 17 employees, overseeing hiring, training, and professional growth of employees
- Carried out day-day-day duties accurately and efficiently
- Interviewed potential employees for Client Service Rep positions
- Assisted in evaluation of employees, and training pf new employees
- Helped staff with questions/concerns that arise when processing medical records
- Helped staff to reach daily productivity, and to increase daily productivity
- Assisted other area and site supervisors in their daily tasks and duties
- Hosted meetings on new policies and procedures with employees
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service Representative
Ciox Health
07.2017 - 12.2018
- Processing medical record requests for lawyers, insurance companies, patients, and social security
- Answering phones and helping requesters with questions on medical record request
- Computer programs include Epic, Prism, HPP, AS400, HPT, Microsoft Office 365, and Google Chrome
- Sending Billings and invoices to requesters
- Faxing, emailing, and transfer of calls
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Answered customer telephone calls promptly to avoid on-hold wait times
- Delivered prompt service to prioritize customer needs
- Responded proactively and positively to rapid change.
Lead Press Operator and Trainer
Hangers to Hems
11.2005 - 07.2017
- Lead team member and handle and assist with all areas needed and equipment
- Preceptor/ training for new employees
- Assist in Managing Multiple Store Locations and pick up routes
- Cash Handling
- Prioritize work with multiple commercial accounts
- Must provide consistent and quality services
- Problem Solving and Good Judgement are must to ensure result is satisfactory
- Customer Service with attention to detail
- Reviewed completed orders for quality and accuracy.
Housekeeper
Comfort Inn
08.2005 - 10.2005
- Time management and staying on task important with close attention to detail
- Ability to multi-task
- Attend to guest needs as requested by management or guest request
- Worked as team member to efficiently turn over rooms before check in time each day
- Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Changed bed linens and collected soiled linens for cleaning
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Verified cleanliness and organization of storage areas and carts.
Office Assistant
Farmers Insurance Agency
01.2004 - 10.2004
- Answering Phones and making appointments
- Customer Service
- Filing and pulling files
- Data Entry
- Appointment Prep for meetings with Clients
- Faxing, emailing, and telephoning underwriters to update account information
- Multiple software applications
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Handled all incoming business and client requests for information
- Executed record filing system to improve document organization and management.
Education
Bachelor's Degree - Criminal Justice
University of Phoenix
Tempe, AZ03.2012
Associate degree - Health Administration
University of Phoenix
Tempe, AZ03.2009
High School Diploma -
Onalaska High School
Onalaska, WI05.2005
Skills
- Interviewing skills
- Customer service
- Written and verbal communication
- Self-motivated professional
- Organization and Time management
- Responsible
- Microsoft Office
- Team building
- Leadership
- Data management
- Basic math
- Following up with clients
- Staff supervision
- Production
- Management
- Recruiting and hiring
- Employee development
- Supervision and training
- Inventory Control
- Staff Discipline
- Processes and procedures
- Process Improvement
- Process Monitoring and Improvement
- Schedule development
- Expectation setting
- Program Evaluation
Certification
- Certification in WI Notary
- WHIMA Certification
Timeline
Supervisor Site Monitor
Genesis Behavioral Services (DOC)
04.2023 - Current
Embedded Remote Supervisor
Datavant/CIOX Health
03.2023 - Current
Health Information Operations Supervisor
Ciox Healthcare
07.2021 - 03.2023
Site Client Supervisor
Ciox Health
12.2018 - 07.2021
Customer Service Representative
Ciox Health
07.2017 - 12.2018
Lead Press Operator and Trainer
Hangers to Hems
11.2005 - 07.2017
Housekeeper
Comfort Inn
08.2005 - 10.2005
Office Assistant
Farmers Insurance Agency
01.2004 - 10.2004
Bachelor's Degree - Criminal Justice
University of Phoenix
Associate degree - Health Administration
University of Phoenix
High School Diploma -
Onalaska High School
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