Ashly Perry-Quinata
Chowchilla
Summary
Experienced Program Manager seeking the Assistant Director role to drive case management excellence, staff accountability, and community partnerships aligned with the agency's mission and state regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Services Program Manager
Central Valley Regional Center
09.2023 - Current
- Manages and leads a Community Services team.
- Plans, implements, and supports agency programs and services.
- Identifies issues that affect Community Services within the Program Manager’s team or that affect Community Services across the agency. In conjunction with assigned Director, helps design and implement procedures and policies to address such department issues.
- Works with clinical resources to coordinate services and appropriately support Service Providers.
- Helps plan and implement agency projects and campaigns.
- Reviews and approves expenditures of agency funds through the agency vendorization process of community services, complies with legislative mandates, and consults with Executive Management, as appropriate.
- Promotes knowledge and understanding of Federal and State client benefit programs, community services, HCBS/CMS and other resources.
- Monitors, reviews, and follows-up with vendors and Service Providers, as required.
- Collaborates with existing and/or potential service providers to improve or develop services available to the Regional Center and ensure implementation of services in compliance with agency standards.
- Executes oversight of liaison and other QA responsibilities.
Program Manger-Adult
Central Valley Regional Center
06.2022 - 09.2023
- Plans, implements, and supports agency programs and services.
- Identifies issues that affect case management within the Program Manager’s team or that affect case management across the agency. In conjunction with assigned Director, helps design and implement procedures and policies to address such issues.
- Reviews, approves, and monitors service plans and Targeted Case Management (TCM) case notes to ensure they identify relevant individual needs, establish appropriate goals and objectives, and set optimal plans for services.
- Works with clinical resources to coordinate services and appropriately support individuals.
- Assigns employees to cases and monitors caseloads. Meets with staff in-person regularly to stay updated with their performance.
- Helps plan and implement agency projects and campaigns.
- Reviews and approves expenditures of agency funds for purchase of individual services, complies with legislative mandates, and consults with executive management, as appropriate.
- Promotes knowledge and understanding of Federal and State client benefit programs, community services, and resources.
- Monitors, reviews, and follows up with special incidents, as required.
- Collaborates with existing and potential service providers to improve or develop services available to individuals and ensure access to services, in compliance with regional center standards.
- Executes liaison and other QA responsibilities, coordinates, and monitors staff facility liaison activities, including unannounced and community visits, as assigned.
- Executes management responsibilities and provides emergency after-hours response as scheduled.
- Supports effective and efficient business practice.
- Maintains positive business relationships, client confidentiality, good attendance, punctuality, and acts in accordance with all company policies and procedures.
- Performs other related duties as assigned, reflecting management’s assignment of essential functions.
Resource Developer
Central Valley Regional Center
09.2020 - 06.2022
- Participates in periodic needs assessments to identify community service gaps in program areas.
- Conducts orientation for potential residential service providers semi-annually.
- Develops resources for residential, day program, transportation, behavioral consultation, and other services as assigned.
- Reviews program designs and ensures Title 17 requirements are being met.
- Coordinates requests for proposals (RFP’s) as needed according to the Board-Approved Resource Development and Request for Proposal policy.
- Advises vendorization coordinator of compliance with T17 requirements.
- Assists CVRC staff, community agencies and other regional centers in locating residential facilities, day programs, transportation services and other services for specific client needs.
- Assists in maintaining current residential vacancy lists and provides agency management staff with utilization and vacancy reports.
- Is knowledgeable about and/or is able to research a variety of regulations and legislation affecting services provided to clients.
- Maintains current knowledge of programs, community services and resources. Provides information, training, education and referral services to staff, service providers, families, clients and community constituents, consults and trains staff and vendors on regulations and policies of CVRC and of the state and federal government.
- Acts as liaison with the Department of Developmental Service (DDS), Department of Public Health (DPH) and Community Care Licensing (CCL) in the areas of community area development, health facility development, residential service provider audits, training, and transportation.
- Collaborates with community partners to provide appropriate training for vendors.
- Participates in community transportation meetings and public hearings, and advocates for increased public transportation, as assigned.
- Performs facility liaison duties. Leads or participates in program and facility quality assurance efforts.
- Analyzes cost statements and program budgets, negotiates, develops, and monitors contract and contract amendments with vendors, including scanning and filing of contract information.
- Submits contract information for start-up contracts and related service contracts to PM for review.
- Updates PM periodically on status of vendors who have received start-up funds and have a time-limited guarantee to remain in business (a deed of trust or a promissory note).
- Maintains database for contract and prepares monthly status report analysis for vendors and CVRC management.
- Identifies, coordinates, and provides information on community resources and services.
- Supports effective and efficient business practice.
- Maintains positive business relationships, client confidentiality, good attendance, punctuality, and acts in accordance with all company policies and procedures.
- This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Counselor/ Service Coordinator
Central Valley Regional Center
09.2016 - 09.2020
- Assessment of individuals' needs and educating individuals to be as independent and self-sufficient as possible.
- Assessment of individuals needs and identifying resources to meet their needs, coordinating and monitoring of services and supports according to their needs by encouraging the individual to participate in normal life activities and processes of life.
- Work with individuals, families, service providers, public agencies, community members and co-workers to build rapport with common goals to support individuals self-sufficient goals.
- Develop a plan of support and/or services to meet individuals assessed needs.
- Refer individuals to other public and private agencies to receive services.
- Provide ongoing monitoring of the progress of individuals goals according to the Individual Program Plan.
- Resolving conflicts with service providers to ensure effective and appropriate services provided.
- Face-to-Face contact with service providers to receive accurate reports and feedback of individuals progress.
- Role as a resource developer for individuals needs; provide services outsourced through generic resources which are not available through Regional Center identified for individuals needs.
- Provide advocacy for individuals and protection of the legal and service rights.
- Provide guidance and consultation of individuals when in need of support; provide the support of individuals, families and service providers in locating resources to meet individuals needs.
- Case documentation of individuals' progress.
- Record keeping of daily activities, certain events, observations, progress notes, changes in program, and results of services.
- Officer of the Day emergency response coverage as scheduled.
- Community liaison including conduct unannounced visits twice per year.
Direct Staff Professional Supervisor/ Case Manager
Family Options, LLC
04.2014 - 09.2016
- Monitored quality service being delivered in each home and handles assigned caseload.
- Created monthly schedules for Direct Staff Professional.
- Supervised twelve direct staff professionals whom provided community integration for individuals.
- Trained Direct Staff Professionals on various topics in compliance with Title 17.
- Complete weekly or bi-weekly and/or monthly home visits as assigned per tier level of individual.
- Maintain knowledge of the principle of psychology, case management, social services and Title 17.
- Maintain prompt communication with provider, Family Options, LLC, family, individual, and community agencies.
- Develop strong working relationships with funding agencies, governmental agencies, social service agencies, medical practitioner, judicial system, community agencies, etc.
- Represent and positively promote the agency and program to funding source, community agencies families, and related groups.
- Maintained complete and current individuals records and files.
- On-call coverage monthly.
- Work with individuals in crisis and the ability to manage crisis situations.
- Meet with Program Manager or Program Director to discuss caseloads
- Work with funding source and IDT to develop and implement service plans as outlines in regulatory requirements (Title 17).
- Process referrals, intakes and assessments of individuals assigned
- Coordinate moves of individuals assigned to case load to assure a smooth transition in the program or any necessary changes that may be needed.
- Collaborate with legal, regulatory and certification activities as needed.
- Crisis Intervention to support independent contractor’s stable service for individuals.
- Provides resources to care providers and individuals as related to family home services delivery.
- Maintain client caseload of up to 20 individuals.
- Conduct at least 2 unannounced visits per year on assigned caseload.
- Maintain positive relationships with coworkers
- Participate in company activities and functions
- Supported Program Director in event planning as needed.
- Follow policies and procedures of the company as outlined in the employee handbook and program policy and procedure guide.
Education
Masters Science - Science and Psychology
University of Phoenix
Phoenix, Arizona07.2017
Bachelor of Science - undefined
University of Phoenix
Phoenix, Arizona08.2014
Health Science
Modesto Junior College
Modesto, CA06.2012
Medical Assistant Certificate - Health Science
San Joaquin Valley College
Visalia, CA05.2007
Skills
- Deadline-driven
- Cultural sensitivity
- Compliance enforcement
- Public speaking
- Problem-solving
- Partnership development
- Verbal and written communication
- Relationship building
- Strategic direction
- Resource management
- Interpersonal skills
- Individual instruction
- Scheduling and planning
- Team leadership and direction
- Team training and development
- Talent recruitment
Certification
- Essentials of Supervision & Leadership Training, State Center Community College District Training Institute - August 11-September 1, 2022.
- Leadership for Managers Program Training - May 2024
Timeline
Community Services Program Manager
Central Valley Regional Center
09.2023 - Current
Program Manger-Adult
Central Valley Regional Center
06.2022 - 09.2023
Resource Developer
Central Valley Regional Center
09.2020 - 06.2022
Counselor/ Service Coordinator
Central Valley Regional Center
09.2016 - 09.2020
Direct Staff Professional Supervisor/ Case Manager
Family Options, LLC
04.2014 - 09.2016
Bachelor of Science - undefined
University of Phoenix
Health Science
Modesto Junior College
Medical Assistant Certificate - Health Science
San Joaquin Valley College
Masters Science - Science and Psychology
University of Phoenix