Summary
Overview
Work History
Education
Skills
References
Timeline
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Ashly Phillips

Orem ,UT

Summary

I work to provide the best customer and agent experience possible. I am a Customer Service professional with experience in supporting the development and growth of customer service representatives and business needs.


Reliable Customer Service Manager proficient in team leadership. Enthusiastic about supporting business success.


Highly organized multi-tasker.

Overview

10
10
years of professional experience

Work History

Kitchen Manager

Chipotle Mexican Grill Inc.
Omaha, NE
06.2010 - 08.2013
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Oversaw hiring, training and development of kitchen employees.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.

Area Supervisor

Ross Stores Inc.
Orem, UT
09.2013 - 04.2016
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Prepared reports based on documented inventory use and labor hours.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

Customer Service Supervisor

United HealthCare
Orem , UT
04.2016 - 11.2020
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Prepared daily documentation and logs, including weekly reports detailing activities.
  • Translated management directives into actionable mandates for front-line staff.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delegated team tasks based upon each skill level and knowledge, which improved accuracy and productivity.
  • Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Education

High School Diploma -

Harry A. Burke High School
2006

Skills

  • Excellent customer service
  • Inventory control
  • Trained in food safety guidelines
  • Driving business growth
  • Leadership development
  • Scheduling and calendar management
  • Data entry
  • Supervision
  • Troubleshooting
  • Inventory tracking
  • Retail display setup
  • Quality assurance requirements

References

Kandy MonDragon, Supervisor (801) 651-3632

Salome Valenzuela, Supervisor (801) 425-5465

Marnie Forbes Friend (801) 318-6292

Timeline

Customer Service Supervisor

United HealthCare
04.2016 - 11.2020

Area Supervisor

Ross Stores Inc.
09.2013 - 04.2016

Kitchen Manager

Chipotle Mexican Grill Inc.
06.2010 - 08.2013

High School Diploma -

Harry A. Burke High School

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Ashly Phillips