Ashly Pongnon
Trenton,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Direct Service Professional
Bancroft Neurohealth
08.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Warehouse Associate
Wayfair
10.2021 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Customer Service Cashier
Advance Auto Parts
10.2021 - 08.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Warehouse Associate
Amazon
11.2019 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Entered quantity received against purchase order in computer system.
Cashier
Stop & Shop
09.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Mount Vernon High School
New York, NY06.2019
Skills
- Mandatory Reporting
- Recovery Process
- Daily Living Activities
- Recreational Activities
- Habilitative Programs
- Patient Care
- Medication Administration
Languages
French
Native or Bilingual
Timeline
Direct Service Professional
Bancroft Neurohealth
08.2022 - Current
Warehouse Associate
Wayfair
10.2021 - 08.2022
Customer Service Cashier
Advance Auto Parts
10.2021 - 08.2022
Warehouse Associate
Amazon
11.2019 - 09.2021
Cashier
Stop & Shop
09.2018 - 11.2019
High School Diploma -
Mount Vernon High School