Ashly Reyes
Garden Grove,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Social Services Coordinator
CCH
Santa Ana, CA
07.2024 - Current
- Developed and implemented social services programs to meet the needs of clients.
- Monitored client progress and outcomes, providing guidance and support as needed.
- Collaborated with other service providers to ensure delivery of comprehensive care.
- Conducted individual assessments to identify client needs and develop appropriate interventions.
- Provided case management services including crisis intervention, advocacy, referrals, and follow-up.
- Maintained accurate records of all client interactions and services provided.
- Attended workshops, conferences, seminars, and trainings to stay abreast of current trends in the field.
- Advocated on behalf of clients at various levels within government agencies or other organizations when necessary.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
Holistic Medical Receptionist
Disiena Irvine Chiropratic Brain welness and Nutri
Irvine, CA
11.2023 - 01.2024
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted physicians with finalizing reports, speeches or presentations.
Case Manager
West Justice Court Center
Westminster, CA
10.2022 - 09.2023
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding case
- Restitution Specialist
Case Manager
The Frienship Shelter
Laguna Beach, CA
12.2020 - 04.2022
- Organized group activities to provide socialization opportunities for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Maintained accurate case records and documentation according to agency guidelines.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Counseled clients on available resources within the community that could help meet their needs.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided crisis intervention support for clients in emergency situations.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Provided hands-on and proactive leadership to community services staff.
Behavior Interventionist
Acuity Behavior Solutions
Orange, CA
04.2020 - 12.2021
- Coordinated meetings between families, school personnel, outside agencies. related to the implementation of behavior intervention plans or other related matters.
- Consulted with team members regularly regarding any changes made within current intervention plans.
- Maintained accurate records of student's goals, objectives, and intervention strategies used.
- Developed and implemented behavior plans to promote positive behaviors in students.
- Adapted instruction based on individual student needs while ensuring safety protocols are met.
- Utilized data collection methods such as frequency counts, duration recording, and ABC charts to monitor student progress.
- Performed crisis prevention and intervention duties as needed including physical restraint if necessary.
- Provided crisis intervention and management to address immediate behavioral concerns safely and effectively.
- Guided clients in developing coping mechanisms and strategies for self-regulation and emotional control.
Medical Receptionist
VCA Hospitals
Tustin
04.2020 - 12.2021
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
- Completed relevant insurance and other claim forms.
- Scheduled and confirmed patient appointments and consultations.
Member Service Representative
Planet Fitness
Southgate, CA
05.2018 - 03.2020
- Participated in team meetings to discuss customer service strategies and goals.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted colleagues with tasks as needed during peak times of activity.
- Followed up with customers after their interaction with the organization's services.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Answered member questions about products and services.
- Consulted with customers regarding needs and addressed concerns.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge basis develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Answered incoming calls regarding membership benefits and services.
Manager, Projects
Cosmetex West Inc
El Segundo, CA
08.2017 - 05.2018
- Facilitated regular meetings between team members in order to review progress towards milestones.
- Maintained a positive work environment through effective communication, collaboration and problem solving skills.
- Analyzed data from previous projects in order to improve current initiatives.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Conducted periodic inspections of job sites for quality and progress.
- Managed project resources, including budget, timeline and personnel.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Education
Bachelor of Science - Psychology
Hope International University
Fullerton, CA12-2021
Master of Science - Naturopathic Medicine
Quantum University
Honolulu, HISkills
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Medical Billing
- Medical Records Management
- Patient Relations
- Microsoft Office
- Front Desk Operations
- Office Administration
- Proficient[Software] in
- Telephone Etiquette
- Office Management
- Data Entry
- Scheduling
- Multitasking and prioritization
- Scheduling appointments
- Organization skills
- Multi-line telephone skills
- Time Management
- Positive and professional
- Client Advocacy
- Chronic Disease Management
- Health History Documentation
- Case Management
- Community Outreach
- Patient support
- Crisis Intervention
- Decision-Making
- Relationship Building
- Treatment Planning
- Staff Management
- Emotional awareness
- Patient Scheduling
- Payment Collection
- Fluent in [Languages] English, Spanish
- CPR
- Vital signs monitoring
- Adaptable under stressful work environment
- Family Case Management
- Client Confidentiality
- Records Management
- Resource Navigation
- Educational Support
- Aftercare follow up
- Data collection and management
- Conflict Resolution
- Grief processes
- Maintain case files
- Adaptability
- Trauma Informed Care Framework
- Social Justice Advocacy
Affiliations
Staying active such as the gym, mountain biking, martial arts, meditation
Reading and learning about new topics such as holistic health and different cultures around the world
Volunteering at church events and non profit hosted events.
Languages
English
Professional
Spanish
Professional
French
Limited
German
Limited
Arabic
Limited
Chinese (Mandarin)
Limited
Accomplishments
- CPR/BLS Certified
- Crisis Intervention Certified
References
References available upon request.
Timeline
Social Services Coordinator
CCH
07.2024 - Current
Holistic Medical Receptionist
Disiena Irvine Chiropratic Brain welness and Nutri
11.2023 - 01.2024
Case Manager
West Justice Court Center
10.2022 - 09.2023
Case Manager
The Frienship Shelter
12.2020 - 04.2022
Behavior Interventionist
Acuity Behavior Solutions
04.2020 - 12.2021
Medical Receptionist
VCA Hospitals
04.2020 - 12.2021
Member Service Representative
Planet Fitness
05.2018 - 03.2020
Manager, Projects
Cosmetex West Inc
08.2017 - 05.2018
Bachelor of Science - Psychology
Hope International University
Master of Science - Naturopathic Medicine
Quantum University
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