Ashly Trainor
Prospect/Astrana
Pasadena,CA
13
years of professional experience
Dynamic Pharmacy Technician with a proven track record at OptumRx, excelling in prior authorization processes and enhancing patient outcomes through effective communication and problem-solving. Recognized for attention to detail and adaptability, I thrive in fast-paced environments, ensuring compliance and efficiency while fostering strong relationships with healthcare providers.
Work History
Pharmacy Referral
8 Years 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Prior Authorization Pharmacy Technician
4 Years 1 Month- Processed prior authorization requests, ensuring compliance with regulatory standards and patient eligibility criteria.
- Utilized pharmacy management systems to track and manage authorization workflows efficiently.
- Collaborated with healthcare providers to gather necessary documentation for medication approval.
- Monitored turnaround times for authorization requests, identifying areas for process improvement.
- Maintained regulatory compliance by staying up-to-date on industry changes and implementing appropriate adjustments to workflow procedures.
- Alleviated staff workload pressures by proactively taking on additional responsibilities as needed within the pharmacy environment.
- Built strong relationships with healthcare providers to facilitate better understanding of patients'' needs and optimize treatment plans accordingly.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
- Contributed to a positive work environment through effective communication, collaboration, and problem-solving efforts.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Med Technician
1 Year 3 Months- Conducted routine diagnostic tests to ensure accurate patient assessments.
- Collaborated with nursing staff to streamline patient care procedures.
- Maintained and calibrated medical equipment for optimal performance.
- Implemented safety protocols to enhance operational efficiency in clinical settings.
- Trained new staff on equipment use and best practices in patient care.
- Oversaw inventory management, ensuring availability of essential medical supplies.
- Led quality assurance initiatives to uphold compliance with healthcare regulations.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Continuously improved skills through ongoing education and professional development courses.
- Improved inventory management of lab supplies, preventing shortages and ensuring uninterrupted test processing.
Education
GED
High School Diploma - Pharmacy Technician
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Timeline
Pharmacy Referral
Prospect/Astrana
06.2018 - CurrentRead More
Prior Authorization Pharmacy Technician
OptumRx
04.2014 - 05.2018Read More
Med Technician
Sunrise Senior Living
03.2013 - 06.2014Read More
Maxine Waters
GED
Read More
American Career College
High School Diploma from Pharmacy Technician
Read More