Ashly Monique Torres

Manager Generalist

Quality Auto Electric & Complete Auto Repair

06.2018 - Current

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Coordinated schedules, set appointments and prepared related materials.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to their needs
Created manual and electronic document files and records, providing up-to-date information for historical reference.
Facilitated requests by answering or referring customer inquiries in person or on telephone.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

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