Overview

Work History

Education

Skills

Languages

Timeline

Ashly Monique Torres

South Gate,CA

Overview

6

6

years of professional experience

Work History

Manager Generalist

Quality Auto Electric & Complete Auto Repair

06.2018 - Current

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Coordinated schedules, set appointments and prepared related materials.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to their needs
Created manual and electronic document files and records, providing up-to-date information for historical reference.
Facilitated requests by answering or referring customer inquiries in person or on telephone.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Associate of Science - Biology

Cerritos College

Norwalk, CA

05.2026

High School Diploma -

International Studies Learning Center High School

South Gate, CA

06.2023

Skills

Reception Duties

Appointment Organization
Social Media Updating

Customer Service

Phone Call Direction

Ease with Computers and Technology
Electronic and Paper Filing Multitasking

Time Management

Languages

English

Native or Bilingual

Spanish

Limited Working

Timeline

Manager Generalist

Quality Auto Electric & Complete Auto Repair

06.2018 - Current

Associate of Science - Biology

Cerritos College

High School Diploma -

International Studies Learning Center High School