Ashly Monique Torres
South Gate,CA
Overview
6
6
years of professional experience
Work History
Manager Generalist
Quality Auto Electric & Complete Auto Repair
06.2018 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated schedules, set appointments and prepared related materials.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to their needs
- Created manual and electronic document files and records, providing up-to-date information for historical reference.
- Facilitated requests by answering or referring customer inquiries in person or on telephone.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Associate of Science - Biology
Cerritos College
Norwalk, CA05.2026
High School Diploma -
International Studies Learning Center High School
South Gate, CA06.2023
Skills
Reception Duties
Appointment Organization
Social Media Updating
Customer Service
Phone Call Direction
Ease with Computers and Technology
Electronic and Paper Filing Multitasking
Time Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Manager Generalist
Quality Auto Electric & Complete Auto Repair
06.2018 - Current
Associate of Science - Biology
Cerritos College
High School Diploma -
International Studies Learning Center High School