Ashly Monique Torres

• Enhanced customer satisfaction by resolving concerns and disputes promptly,
maintaining open lines of communication, and ensuring high-quality service delivery
• Coordinated schedules, set appointments and prepared related materials
• Create invoices and receipts for every customer while maintaining record of all duties done
• Calculated costs of goods and services along with tax rates
• Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
• Assist with bill payments, and accounts payable and receivable
• Handled payments of cash, checks, credit cards, or debit cards
• Enhanced customer satisfaction by addressing and resolving inquiries in both English and Spanish languages.
• Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to their needs
• Created manual and electronic document files and records, providing up-to-date information for reference.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory