Ashlyn Addington
Inman,SC
Summary
Results-driven Customer Service Manager with over 10 years of leadership experience overseeing high-performing teams in fast-paced environments. Proven ability to enhance customer satisfaction, streamline operations, and drive team engagement to exceed performance goals. Recognized for strong communication skills, strategic problem-solving, and a commitment to delivering exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Grace Management Group
06.2019 - Current
- Led customer service team to enhance support quality and responsiveness.
- Analyzed customer feedback to identify trends and develop improvement strategies.
- Collaborated with cross-functional teams to resolve complex customer issues promptly.
- Mentored junior staff, fostering a culture of continuous learning and improvement.
- Conducted regular performance evaluations to ensure alignment with organizational goals.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Coordinated with product development team to address frequent customer issues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with IT department to streamline customer data management.
Assistant Store Manager
Charming Charlie
08.2017 - 06.2019
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, enhancing team efficiency and service quality.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Collaborated with upper management on promotional strategies, driving foot traffic and sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Store Manager
Lavender Boutique
10.2011 - 07.2017
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, implementing effective stock control procedures to minimize losses.
- Developed and executed sales strategies, enhancing product visibility and driving revenue growth.
- Trained and mentored staff, fostering a collaborative environment to improve team efficiency.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize profitability.
- Coordinated promotional events, increasing foot traffic and customer engagement through targeted marketing initiatives.
- Maintained high standards of visual merchandising, ensuring alignment with brand guidelines and customer expectations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Bachelor of Arts - Fashion Marketing And Management
The Art Institute of Charlotte
NC12-2011
High School Diploma -
Boiling Springs High School
Boiling Springs05-2008
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Call center operations
- Oracle, JDE, WMS
Timeline
Customer Service Manager
Grace Management Group
06.2019 - Current
Assistant Store Manager
Charming Charlie
08.2017 - 06.2019
Store Manager
Lavender Boutique
10.2011 - 07.2017
Bachelor of Arts - Fashion Marketing And Management
The Art Institute of Charlotte
High School Diploma -
Boiling Springs High School