Ashlyn Ariail - Milosch

Hired to create a new division for customer sales and service. Manage the day-to-day order processing, on-boarding of new customers, up-selling and researching and analyzing customer insights data. Responsible to create, write and develop strategic growth strategies. Advise the Executive team on ways to improve customer satisfaction. Monitor the promotional campaigns.

• Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

Effectively managed CRM for wholesale and retail POS. Managed and achieved double-digit growth in E-Commerce sales. Responsible for on-boarding direct-to-consumer customers and healthcare practitioners. Trained healthcare practitioners on complex herbal formulations/Chinese medicine. Participated in Integrative Medicine Trade Shows.

• Managed inventory control processes for seamless order fulfillment and customer satisfaction.
• Streamlined order processing, reducing lead times and improving overall operational efficiency.
• Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.
• Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
• Incorporated e-commerce objectives in social media platform management.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Successfully managed and on-boarded new tenants to achieve high rental revenues. Provided tours, outreach to community and social media campaigns, to increase tenant pipeline. Negotiated terms, rates and renewals. Exceeded quotas, consecutively, for 3 years

• Collaborated with team members to consistently provide a seamless leasing experience for all clients.
• Provided exceptional customer service, addressing inquiries in timely manner to maintain positive relationships with tenants.
• Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
• Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in timely manner.
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Responsible for managing the day-to-day office duties such as filing, financial transactions, bookkeeping, corporate calendar, vendor relations, and meetings.

• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Handled confidential and sensitive information with discretion and tact.

Managed patient coordination in Dermatology Medical Clinic. Became knowledgeable in medical terminology. Worked as a liaison between the Medical Doctor, Nurses and patients with effective problem solving. Responsible for training new office staff members.

• Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Updated patient information and insurance details for accurate electronic medical records.