Ashlyn Avery-Granados
Baton Rouge,LA
Summary
LSU graduate with a BA in Criminology and minor in psychology. Specializing in administrative work, as well as fleet management. Assisted in office start-ups, working as a top resolution specialist for a multi-million dollar company, managing a 300+ car fleet program, and working as the executive administrative assistant to the CEO of a large healthcare organization. Excellent time management, problem solving, and people skills. Highly organized with the ability to balance multiple projects under a deadline, while also maintaining close and personal relationships with both staff and clients.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant to the CEO
The Carpenter Health Network
06.2020 - Current
- Personal assistant to the CEO and his family
- Administrative Assistant to the Leadership Team
- Home Office manager responsible for payroll, supplies, building maintenance and contracts
- Enhanced communication between departments through proactive coordination of meetings and events.
- Helped develop and oversee an Employee Representative Council, which is designed to engage employees in areas of opportunity and improvement for the company
- Created an employee recognition program aimed at employee retention
- Negotiating insurance contracts for both company and CEO's personally
- Negotiating competitive shipping rate contracts
- Managed CEO crypto portfolio, including all market research, buying, selling, and asset storage
- Overseeing/Leading major renovation & maintenance projects such as roof replacements, asbestos abatement, & office re-designs
- Converted an un-used company storage facility into a training center that has saved thousands in costs of meeting space rentals, as well as boosted performance by allowing more regular meetings
- Assisting in Opportunity Zone investment management
- Large scale special event planning
Fleet Manager
The Carpenter Health Network
06.2020 - Current
- Developed cost saving plan by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Decreased costs by monitoring fuel purchases, timely maintenance, and driving behaviors
- Created and implemented polices and procedures for the drivers and their supervisors, to create a well organized program for all
- Assisted in solutions to combat the rising fuel costs our company faced during covid
- Oversee and track all auto insurance claims, maintenance repairs, and related workers comp claims in a timely and cost effective way
- Awarded Top Fleet Management in 2021 by the Donlen Fleet Company, for our excellence in managing both costs and performance
Resolutions Specialist
BBQGuys.com
11.2017 - 06.2020
- Responsible for relationships with high dollar clients, including resolving any issues that may arise to ensure they leave with a good experience
- Serve as a point of escalation for complex issues or vendor complaints
- Responsible for resolving all customer issues from product damages, shipping delays, and general complaints. Expectation to not only fix the problem, but salvage the customer relationship to make sure they return
- Help implement new systems and processes to increase work flow and efficiency
- Coordinate with multiple vendors to achieve a desired goal
- Assisting the sales team in find solutions to complex issues; most often finding resolutions that meet the needs of both customer and vendor.
- Working in sales department during times of need, selling high dollar items with a personal yearly sales goal over over $1m
- Consistently leading the department in terms of workload completed, with a high customer satisfaction rating
Office Manager/Administrative Assistant
Body Essentials LLC
09.2016 - 11.2017
- Assisted in establishing new business ventures to increase areas of revenue
- Created and managed an online presence including a website, Facebook page, and appointment booking app
- Assisted in the development of company policies and marketing materials
- Developed and maintained an online payment system, as well as a system to track sales
- Managed all accounting operations
- Prepared budgets and financial forecasts
- Managed employee hours and payroll
- Developed and maintained customer relations, as well as bring in new clients to the business
Education
Bachelor of Arts - Criminology, Sociology, Psychology
Louisiana State University
Baton Rouge 2016
Skills
- 100 WPM Typing Speed
- Customer Service Oriented
- Works Well Under Pressure
- Fast Paced Decision Making
- Filing and Data Archiving
- Plan Development and Execution
- Detailed Record Keeping
- High Priced Sales Experience
- Event Planning
- Conflict Resolution & De-Escalation Techniques
Affiliations
Member of The National Society of Leaders And Success Club
Timeline
Executive Administrative Assistant to the CEO
The Carpenter Health Network
06.2020 - Current
Fleet Manager
The Carpenter Health Network
06.2020 - Current
Resolutions Specialist
BBQGuys.com
11.2017 - 06.2020
Office Manager/Administrative Assistant
Body Essentials LLC
09.2016 - 11.2017
Bachelor of Arts - Criminology, Sociology, Psychology
Louisiana State University