Ashlyn Castenson
Justin,TX
Summary
Self-motivated HR professional offering 4 years of progressive experience in human resources. Strategic, servant-leader who is passionate about solving problems, serving others and identifying workplace challenges to improve efficiencies and employee health.
Overview
11
11
years of professional experience
Work History
HR Director - Staff Engagement
Gateway Church
06.2019 - 05.2023
- Developed and launched new onboarding experience program for 800+ employees and new hires.
- Directed hiring and onboarding programs for new employees.
- Collaborated with managers regarding potential hires, negotiated salaries and benefits.
- Built relationships with staff by engaging with different departments/teams on monthly basis.
- Educated staff on company policy and provided necessary training when needed.
- Coordinated and engaged with HR Executive on projects, timelines, priorities and organizing calendars and events.
- Led weekly team meetings to cast vision, discuss projects and timelines, and work through challenges.
- Provided team and project updates in bi-weekly Director's meetings which included HR Executive.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Performed administrative and customer service functions by responding to general employee inquiries via phone, email or Slack.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Worked closely with managers to develop succession plans and promotion paths for staff.
- Followed programs closely to assess effectiveness and make proactive changes for growth and scalability.
- Liaised between multiple internal departments to improve communications and processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Collaborated with other HR Director's on implementation of leadership training and resources for staff.
- Coordinated team events such as showers, birthdays, holiday, and offsite events.
Senior Project Manager, Events
Gateway Church
03.2015 - 06.2019
- Oversaw 3000+ meetings and events at Southlake location.
- Provided onsite event coordination for large scale events ranging from 900-4000 attendees.
- Developed and implemented event approval and scheduling process that reduced conflict by up to 75%.
- Monitored project progress, identified risks and implemented corrective measures to acquire event success.
- Worked with city officials to gain proper licensing, permits and participation for events.
- Coordinated cross-functional teams to determine timely delivery, compliance, and quality of event requirements.
- Maintained event staff and volunteer schedules to meet deadlines and ensure event success.
- Provided outstanding service to clients through effective communication and prompt issue resolution to ensure event success.
- Crafted and maintained event timelines and schedules.
- Utilized event management system to communicate to teams, coordinate multiple events at one time and maintain organized information.
- Scheduled and facilitated meetings between departments/teams involved to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on event status to clients.
- Sourced, vetted and managed vendors needed to accomplish event goals.
Center Manager
Servcorp
04.2012 - 09.2014
- Promoted from Receptionist to Center Manager within 6 months of hire.
- Personal account manager for over 200 clients.
- Established and maintained relationships with elite companies and individuals in Dallas.
- Developed new marketing strategies that were implemented at other Servcorp US locations.
- Focused on client retention by hosting quarterly appreciation events.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Collaborated with team to develop monthly sales promotions to drive sales and meet goals.
- Met monthly with leadership at headquarters to discuss profit and loss, team health and productivity, marketing strategies, and sales goals.
Education
Bachelor of Science -
Texas A&M University
College Station, TX05.2010
Skills
- Team Oriented
- Servant Leader
- Problem Solver
- Employee Experience
- Adaptable
- Event Planning
- Attention to Detail
- Project Management
- Marketing
- Leading Teams
- Collaborating
- Empathy
Timeline
HR Director - Staff Engagement
Gateway Church
06.2019 - 05.2023
Senior Project Manager, Events
Gateway Church
03.2015 - 06.2019
Center Manager
Servcorp
04.2012 - 09.2014
Bachelor of Science -
Texas A&M University