Ashlyn Cortez
Abernathy,TX
Summary
Reliable team player with strong customer service skills, and a focus on keeping positive relationships between customers and staff. Proven ability to manage time effectively while supporting team collaboration and ensuring a safe atmosphere for participants. Experienced in coordinating communication between staff and families, ensuring a safe and enjoyable experience for youth participants. Reliable and adaptable professional known for strong communication and customer service skills. Hardworking professional, offers hospitality experience, and enthusiasm for helping others. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
After School Program Staff
YMCA of San Angelo
San Angelo, TX
08.2025 - 10.2025
- Assisted in planning and organizing youth activities and programs.
- Supported staff in maintaining a safe and positive environment for participants.
- Facilitated communication between parents, staff, and children during events.
- Implemented safety protocols to ensure the well-being of all program participants.
- Engaged children in various recreational activities to promote teamwork and cooperation.
- Prepared materials and equipment for daily program activities and events.
- Monitored participant behavior to uphold YMCA values and guidelines.
City of Lubbock Intern
City of Lubbock
Lubbock, TX
06.2024 - 07.2024
- Participated in team meetings to discuss project updates and strategies.
- Maintained inventory of office supplies and ensured availability for staff needs.
- Engaged with residents to gather feedback on city services and programs.
- Contributed to social media content promoting city events and activities.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed key performance indicators to identify effective strategies.
Hostess
Uncle Julios
Lubbock, TX
06.2023 - 08.2023
- Greeted and seated guests promptly to ensure a positive dining experience.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted servers by communicating guest needs and requests efficiently.
- Maintained cleanliness of the host stand and dining area for a welcoming environment.
- Provided menu information and recommendations to enhance guest satisfaction.
- Collaborated with team members to coordinate large party seating and service flow.
- Handled guest inquiries and complaints professionally to maintain service quality.
- Greeted guests warmly upon arrival, seating them promptly.
- Monitored dining area for open tables to ensure quick turnaround for incoming guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted servers in bussing tables when needed during busy periods.
Education
High School Diploma -
Abernathy High School
Abernathy, TX05-2024
Bachelor of Science - Mechanical Engineering
Angelo State University
San Angelo, TXSome College (No Degree) - Dual Credit
South Plains College
Levelland, TXSkills
- Student engagement
- Student motivation
- Initiative
- Dependable and reliable
- Quick learner
- Teamwork and collaboration
- Time management
- Patience and empathy
- Positive and professional
- Customer service
- Hospitality and accommodation
- On the spot thinking
Certification
CPR and First Aid Certificate
Accomplishments
National Hispanic Recognition Award
Volunteer Work
- Help prep and serve food at local church almost every Sunday
- Worked with Stars For Troops Inc. to hand out stars from old and tattered flags plus a heartfelt message to veterans
References
References available upon request.
Timeline
After School Program Staff
YMCA of San Angelo
08.2025 - 10.2025
City of Lubbock Intern
City of Lubbock
06.2024 - 07.2024
Hostess
Uncle Julios
06.2023 - 08.2023
High School Diploma -
Abernathy High School
Bachelor of Science - Mechanical Engineering
Angelo State University
Some College (No Degree) - Dual Credit
South Plains College