Ashlyn Currier
Wichita
Summary
Professional with a strong track record of exceeding productivity and quality benchmarks in fast-paced environments. Skilled in communication, problem-solving, and process optimization to enhance team efficiency. Recognized for delivering high-quality work independently while maintaining organization and a positive demeanor.
Overview
9
9
years of professional experience
Work History
Optimization Team Member
Azamara Cruises
04.2024 - 03.2025
- Developed SharePoint-based knowledge base to improve resource accessibility.
- Optimized training team efficiency, enhancing internal processes across departments.
- Identified and implemented process improvements to boost overall productivity.
- Processed customer payments efficiently using cash registers.
- Resolved customer inquiries promptly, maintaining high service standards.
- Created detailed reports on project progress and outcomes achieved.
- Participated in employee training sessions, supporting onboarding efforts as needed.
- Collaborated cross-functionally to drive company-wide efficiency initiatives.
Team Lead, Elite Sales and Service
Azamara Cruises
10.2023 - 04.2024
- Supervised and managed team of call center agents to achieve operational excellence.
- Monitored performance metrics, providing actionable feedback to enhance productivity.
- Resolved escalated customer issues with professionalism, ensuring satisfaction.
- Maintained accurate records of employee attendance and task completion.
- Ensured compliance with industry standards, minimizing risks.
- Identified process improvement opportunities, implementing necessary changes.
- Conducted performance appraisals for team members, highlighting areas for growth.
- Supported floor operations with chat assistance, maintaining workflow efficiency.
Seaware Support Specialist
Azamara Cruises
05.2023 - 10.2023
- Resolved customer inquiries efficiently in fast-paced call center environment.
- Documented customer interactions accurately for quality assurance.
- Performed card processing and accounting tasks to maintain financial integrity.
- Conducted data entry to align with operational objectives.
- Guided junior team members on industry best practices and procedures.
- Created comprehensive reports of service activities for management review.
- Assisted in installing, configuring, and maintaining computer systems.
- Verified client data accuracy by executing periodic audits.
Senior STAR Representative
Celebrity Cruises
11.2021 - 05.2023
- Consistently surpassed call-time and quality benchmarks in global call center operations.
- Executed accounting tasks, including card handling and refund processing.
- Facilitated effective email communication while supporting data entry activities.
- Collaborated with high-traffic travel agencies to address client needs and inquiries.
STAR Representative
Celebrity Cruises
09.2021 - 11.2021
- Delivered exceptional customer service by promptly addressing product and service inquiries.
- Prioritized incoming calls based on urgency to enhance response efficiency.
- Guided customers in navigating company website for information and purchase assistance.
- Leveraged knowledge base to provide swift and accurate responses to customer inquiries.
Groups Representative
Celebrity Cruises
08.2020 - 09.2021
- Delivered exceptional customer service by addressing product and service inquiries promptly.
- Prioritized incoming calls to enhance response efficiency based on urgency.
- Guided customers through company website for information and purchase assistance.
- Leveraged knowledge base for swift, accurate responses to customer inquiries.
- Managed large group reservations to ensure seamless experiences.
- Performed accounting tasks to maintain financial accuracy and integrity.
- Handled email communications to facilitate timely correspondence with clients.
- Collaborated with teams to improve overall service delivery and customer satisfaction.
Individual Reservations Representative
Celebrity Cruises
01.2020 - 08.2020
- Provided customer service by answering product and service related questions.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
- Greeted customers and responded to inquiries in a timely manner.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Identified opportunities for cross-selling additional products or services.
Call Center Representative
Rockwood Shutters
09.2019 - 01.2020
- Handled high-volume inbound and outbound calls efficiently.
- Assisted customers with inquiries about merchandise, pricing, and company policies.
General Team Member
Target
11.2018 - 09.2019
- Conducted inventory counts, maintained stock levels, and processed payments.
- Implemented loss prevention strategies to safeguard store assets.
Head Lifeguard
McConnell AFB
06.2017 - 09.2019
- Monitored pool safety and trained lifeguards.
- Maintained water quality and ensured safety compliance.
Staff Member
Regal Entertainment
12.2016 - 04.2018
- Assisted patrons, sold tickets, and provided superior customer service.
Lifeguard
YMCA
05.2016 - 02.2018
- Supervised swimmers, maintained pool safety, and performed maintenance tasks.
Education
High School Diploma -
Campus High School
Wichita, KS05-2018
Nail Technician - Nail Technician
Crave Beauty Academy
Wichita, KSSome College (No Degree) - No degree
WSU
Wichita, KSSkills
- Call center operations
- Process improvement and optimization
- Customer service excellence
- Data analysis and reporting
- Microsoft Excel proficiency
- Employee training and development
- Performance monitoring and evaluation
- Conflict resolution strategies
- Knowledge base management
- Documentation and reporting skills
- Training support and facilitation
- Microsoft Office expertise
- Data entry accuracy
- Cash handling procedures
- Team management and leadership
- Task prioritization techniques
- Attention to detail in tasks
- Computer skills proficiency
- Creativity and innovation in solutions
- Flexible scheduling abilities
- Sales and marketing strategies
- Adaptability in dynamic environments
- Quality assurance practices
- Cleaning and maintenance standards
- Team building activities
- Complex problem-solving skills
- Mechanically inclined
Accomplishments
- Participates and helps plan programs for special interest groups
- Participates in ambassador club events and outings
- Participate in special school events and extra daily tasks.
Timeline
Optimization Team Member
Azamara Cruises
04.2024 - 03.2025
Team Lead, Elite Sales and Service
Azamara Cruises
10.2023 - 04.2024
Seaware Support Specialist
Azamara Cruises
05.2023 - 10.2023
Senior STAR Representative
Celebrity Cruises
11.2021 - 05.2023
STAR Representative
Celebrity Cruises
09.2021 - 11.2021
Groups Representative
Celebrity Cruises
08.2020 - 09.2021
Individual Reservations Representative
Celebrity Cruises
01.2020 - 08.2020
Call Center Representative
Rockwood Shutters
09.2019 - 01.2020
General Team Member
Target
11.2018 - 09.2019
Head Lifeguard
McConnell AFB
06.2017 - 09.2019
Staff Member
Regal Entertainment
12.2016 - 04.2018
Lifeguard
YMCA
05.2016 - 02.2018
High School Diploma -
Campus High School
Nail Technician - Nail Technician
Crave Beauty Academy
Some College (No Degree) - No degree
WSU
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