Ashlyn Dellinger
Fayetteville,AR
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
4
4
years of professional experience
Work History
Customer Experience Account Manager II
J.B. Hunt Transport
12.2023 - Current
- Responsible for liaising between internal and external core stakeholder groups to support a national account with a $70M portfolio.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Monitor billing and receivables; work to keep external and internal stakeholders in line with contract rules and payments.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Forecast freight volumes and curate twice daily metrics that are shared with the customer to support informed decisions.
- Analyze market data to review rate and forecast trends across all networks to drive strategic decisions that maximize company profitability.
- Present to clients on a frequent basis both onsite or remotely; presentation topics include, but are not limited to- customer KPI metrics, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis.
- Grow and support customer relations by engaging customers regularly to provide mutually beneficial solutions.
Customer Experience Account Manager
J.B. Hunt Transport
04.2022 - 12.2023
- Manage a portfolio of 8 customers totaling in $60M in yearly spend
- Proactively communicate issues with internal and external contacts to maintain trusted relationships with customers and carriers
- Negotiate rates with customers on Ad hoc freight needs to provide high levels of service at fair market rates
- Schedule loads efficiently to curate maximum profit and service for both internal and external sources
- Develop and maintain excellent customer relationships to maximize business potential and personal branding
- Grow a large network of dedicated carriers through frequent communication to ensure market-relevant rate proposals to customers.
Manager/Waitress/Bartender
Farrell’s Lounge, Bar, and Grill
12.2020 - 07.2023
- Excellent customer service and monitoring up to 15 employees each shift
- Fast and efficient work ethic with a positive attitude
- Friendly and professional communication skills
- Control the overall flow of the restaurant
- Janitorial duties on shift and after shift.
Education
Bachelor of Arts - Organizational Psychology B.A
University of Arkansas
Fayetteville, ArkansasSkills
- Core competencies include Excel, shipping/receiving, rate negotiation, customer relationship building, network problem solving, and organizational leadership
Awards
- Customer Experience Team of the Quarter, Q3 2023
- Customer Experience Maven Leader, December 2023 - current
- Customer Experience Top Performer, April 2023
Timeline
Customer Experience Account Manager II
J.B. Hunt Transport
12.2023 - Current
Customer Experience Account Manager
J.B. Hunt Transport
04.2022 - 12.2023
Manager/Waitress/Bartender
Farrell’s Lounge, Bar, and Grill
12.2020 - 07.2023
Bachelor of Arts - Organizational Psychology B.A
University of Arkansas