Ashlyn Duckett
Easley,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Mental Health Assistant
Springbrook Behavioral Health System
01.2024 - Current
- Led a team of 7+ staff members, assigning daily tasks and ensuring smooth operations during shifts.
- Trained new staff members on procedures, patient interaction and safety protocols.
- Helped patients with meals, activities of daily living (ADLs) and group activities to promote security and patient well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create a safe environment for patient and medical personnel.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Charted detailed occurrences and interactions on each patient daily.
Direct Support Professional
Broadstep Behavioral Health
08.2023 - 12.2024
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Server
Hendough @Gather GVL
04.2022 - 08.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees to perform duties.
Personal Nanny
Michelle Cody
12.2021 - 04.2022
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Documented and communicated daily reports outlining the child's daily activities.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Followed routines to foster stability and structure in childs life during parental absences.
Manager
Coyote Coffee Cafe
01.2021 - 12.2021
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Cashier
Ingles Supermarket
08.2019 - 08.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Baker and Cook
Zuma Cafe
01.2019 - 08.2020
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Designed appealing product displays to maintain unique presentation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Barista
Coyote Coffee Cafe - Easley
09.2018 - 01.2019
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
Education
Some College (No Degree) -
Tri-County Technical College
High School Diploma -
Pickens High School
05.2018
Skills
- Guest Engagement
- Performance Improvement
- Documentation Review
- Positive and Professional
- Activity Planning
- Safety Understanding
- Assigning and Creating Productive Daily Schedules
- Compassionate Client Care
- Crisis Management
- Behavior Redirection
- Emotional and Social Support
- Developing Client Trust
- Personal Hygiene Assistance
- Child Supervision
- Case Documentation
- Clinical Documentation
- Treatment Planning
- Progress Monitoring
Certification
CPI Certified
CPR Certified
MANDT Certified
Timeline
Lead Mental Health Assistant
Springbrook Behavioral Health System
01.2024 - Current
Direct Support Professional
Broadstep Behavioral Health
08.2023 - 12.2024
Server
Hendough @Gather GVL
04.2022 - 08.2023
Personal Nanny
Michelle Cody
12.2021 - 04.2022
Manager
Coyote Coffee Cafe
01.2021 - 12.2021
Cashier
Ingles Supermarket
08.2019 - 08.2020
Baker and Cook
Zuma Cafe
01.2019 - 08.2020
Barista
Coyote Coffee Cafe - Easley
09.2018 - 01.2019
Some College (No Degree) -
Tri-County Technical College
High School Diploma -
Pickens High School
CPI Certified
CPR Certified
MANDT Certified
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