Ashlyn Duval
Flagstaff,Az
Summary
Experienced Administrator with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Focused Administrative leader offering 8 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.
Overview
8
8
years of professional experience
Work History
Cardiology Office Coordinator
Northern Arizona Healthcare Foundation
Flagstaff, AZ
10.2022 - Current
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Greeted office patients daily by telephone, email or in person.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Reviewed payroll processing systems to verify accuracy of salaries, benefits, garnishments, taxes and other deductions.
- Prepared and maintained accurate records and reports of payroll transactions.
- Verified insurance eligibility for patients by calling appropriate parties.
- Worked with team members and leadership to identify and develop process improvements.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
TREATMENT COORDINATOR/BACK OFFICE SUPERVISOR
NORTHERN ARIZONA ORTHODONTICS
Flagstaff, AZ
12.2016 - 01.2022
- Advised on technical improvements to increase order entry system efficiency
- Kept management informed by reviewing and analyzing special reports, summarizing information and identifying trends
- Hired, trained and on-boarded new team members and conducted yearly performance evaluations
- Oversaw recruitment of new staff, training and induction
- Was responsible for all New Patient Intake and contracting them with our Practice.
- Developed treatment plans based on diagnosis and discussed with dentists.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Handled day-to-day activities for 16 office personnel.
- Assessed overall oral health by examining teeth and gums for signs of disease or other irregularities.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
BACK OFFICE MANAGER
FLAGSTAFF DENTISTRY 4 KIDS
01.2016 - 12.2016
- Maintained inventory for back-office supplies, computers and work- stations
- Prepared schedule for back-office tasks and employees' daily functions
- Supervised processing of orders, order tracking and delivery of goods
- Maintained daily updated calendars to assist management team in scheduling associates and external customers for meetings
- Received purchase orders and processed invoices for payment
- Scheduled and participated in regular meetings with staff to review progress
- Kept management informed by reviewing and analyzing special reports, summarizing information and identifying trends
- Assisted in Front Office administration with checking in/out patients
- Collected balances and ran monthly reports on patient accounts.
- Planned and executed events and functions for office invitations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Healthcare Administration And Management
Grand Canyon University
Phoenix, AZCoconino Community College, Arizona University
Skills
- Staff Development and Training
- Coaching and Mentoring
- Quality Assurance
- Recruitment and Hiring
- Schedule Coordination
- Decision Making
- Motivational Leadership
- Team Leader
- Front Office Management
- Multitasking and Organization
- Office Management
- Staff Scheduling
- Complex Problem Solving
- Handling Customer Complaints
- Administration and Operations
- Appointment Scheduling
- Report Preparation and Analysis
- Payroll Auditing
- Critical Thinking and Analysis
- Fee and Charge Computation
- Error Revision
- Billing Data Verification
- Spreadsheet Management
- Workflow Optimization
- Billing support
- Scheduling appointments
Accomplishments
- Certificate of Excellence awarded by Northern Arizona Health Care Office of Philanthropy
Timeline
Cardiology Office Coordinator
Northern Arizona Healthcare Foundation
10.2022 - Current
TREATMENT COORDINATOR/BACK OFFICE SUPERVISOR
NORTHERN ARIZONA ORTHODONTICS
12.2016 - 01.2022
BACK OFFICE MANAGER
FLAGSTAFF DENTISTRY 4 KIDS
01.2016 - 12.2016
Bachelor of Science - Healthcare Administration And Management
Grand Canyon University
Coconino Community College, Arizona University
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