Ashlyn Ellis
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Customer Service
Express Flooring
04.2023 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Met customer call guidelines for service levels, handle time and productivity.
Business Development Representative
Parker And Sons
01.2023 - 05.2023
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Networked among local business and community organizations to develop leads and generate business.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
Tax Preparer
Jackson Hewitt
09.2021 - 02.2023
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
- Analyzed financial records to verify accuracy of tax returns.
- Identified potential audit red flags to minimize risk of IRS audits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Utilized tax software to prepare returns and meet deadlines.
- Calculated estimated tax payments for clients.
- Analyzed financial documents to accurately reflect client information on tax returns.
Door to Door Sales Manager
Valley Environmental Resources
01.2022 - 02.2023
- Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of Product or Service over those of competition.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing Product or Service.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Drove team revenue totals by bringing in top sales numbers.
- Found cost-saving options for new customers of Product or Service, often reducing overall costs by Number%.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Representative Sales
Cobblestone Auto Spa
06.2020 - 07.2021
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend Product or Service to customers.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
Skills
- Customer Needs Assessment
- Account Management
- Skilled in Software
- Issue Resolution
- Data Entry
- Data Management
- Appointment Scheduling
- Financial Reporting
- Staff Management
- Scheduling
- Office Management
- Employee Supervision
- Coaching and Mentoring
- Phone and Email Etiquette
- Handling Complaints
- Schedule Coordination
- Staff Training
- Customer Service
- Multitasking and Organization
- Leadership and Change Management
- Staff Development and Training
Timeline
Customer Service
Express Flooring
04.2023 - Current
Business Development Representative
Parker And Sons
01.2023 - 05.2023
Door to Door Sales Manager
Valley Environmental Resources
01.2022 - 02.2023
Tax Preparer
Jackson Hewitt
09.2021 - 02.2023
Customer Service Representative Sales
Cobblestone Auto Spa
06.2020 - 07.2021
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