Ashlyn Erquiaga

- Greet and welcome members to the credit union branch providing excellent member service throughout interactions

- Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler’s checks, and money orders

- Identify ways to improve members’ financial life

- Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs

- strong knowledge of regulatory compliance and lending guidelines.

- excellent communication and problem-solving skills.

- Successfully managed a team of 10employees while maintaining high levels of customer satisfaction.

- Maximized inventory turnover and minimized shrinkage through proper merchandise ordering and receiving procedures.

- Effectively handled customer complaints and concerns, leading to increased Customer Satisfaction scores.

- Maintained cleanliness standards throughout the store, resulting in positive health inspections.

- Scheduled, executed, and monitored customer-specific freight pickup and delivery orders.

- Planned, coordinated, and tracked daily route assignments to drivers, efficiently.

- Recorded and maintained all load and tracking data into computerized dispatch system.

- Contacted and informed the customers about order status and related concerns.

- Handled and addressed various delivery and pick-up issues, professionally and effectively.

- Documented and communicated work-related information to appropriate personnel.

- Payroll and invoices.