Ashlyn Fetterley
Lone Tree,CO
Summary
Driven Self Employed Esthetician at SkinByAshlyn, adept in skincare routines and product selection, leveraged excellent communication and problem-solving skills to enhance client satisfaction and retention. Achieved significant client base growth through personalized care plans and advanced treatments, ensuring a 20% increase in repeat business. Demonstrated commitment to professional development and superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
SkinByAshlyn
Self Employed Esthetician
2021.01 - 2024.08
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Performed consultations for patients before scheduling treatments.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Resolved customer complaints and facilitated conflict resolutions.
- Educated guests on current promotions, events and services within store or salon.
Education
Esthetics - Esthetics
Stacey James Institute
Parker, CO05.2020
High School Diploma -
Arapahoe High School
Centennial, CO05.2019
Skills
- Friendly, Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Decision-Making
- Verbal Communication
- Problem Resolution
Timeline
SkinByAshlyn
Self Employed Esthetician
2021.01 - 2024.08
Esthetics - Esthetics
Stacey James Institute
High School Diploma -
Arapahoe High School
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