Ashlyn Flowers
Memphis,TN
Summary
Motivated organized professional in customer service, and banking for 11 years seeking employment in which I can learn new skills, and broaden my career. I am a dedicated worker skilled at data entry and attention to detail. I am a very fast learner, and I love constructive criticism as it allows me to evolve into a better employee and person.
Overview
9
9
years of professional experience
Work History
Financial Operations Specialist
SS&C Technologies
Remote
12.2024 - 01.2026
- Provide exceptional customer service to clients with confidentiality and integrity to build lasting relationships.
- Analyzed financial data to identify trends and support strategic decision-making.
- Collaborated with cross-functional teams to reconcile accounts and resolve discrepancies.
- Manage risk by monitoring financial accounts, reviewing suspicious activity reports, filing disputes, and closing of compromised debit/credit cards.
- Built strong relationships with key stakeholders within corporate and investment banking divisions, facilitating smooth collaboration on KYC matters.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Evaluated performance of existing investments and adjusted accordingly.
Payroll Specialist
Paycor
Remote ,Tn
01.2022 - 11.2024
- Resolve payroll discrepancies by analyzing data and collaborating with corporate HR teamsaccounts.
- Administer payroll processes and ensure compliance with federal and state regulations.
- Conduct audits on payroll records to maintain data integrity and compliance standards.
- Enhanced payroll accuracy by diligently reviewing timesheets and resolving discrepancies.
- Participated in troubleshooting technical issues related to payroll software, working closely with IT staff for effective resolution.
- Collaborated with HR team for seamless onboarding, ensuring accurate benefits enrollment and smooth transition for new employees.
- Safeguarded confidential employee information by adhering to strict data privacy policies and procedures.
- Maintained up-to-date knowledge of federal, state, and local tax laws to ensure accurate payroll deductions.
Relationship Manager
PNC Bank
Remote, Tn
01.2019 - 01.2022
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Evaluated market trends to identify opportunities for business development within the portfolio.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Tailored financial solutions to client needs, ensuring alignment with their long-term goals and financial health.
Universal Banker
IBERIABANK
Remote, Tn
05.2017 - 06.2019
- Facilitated customer account openings, ensuring compliance with regulatory requirements and bank policies.
- Provided expert guidance on financial products, enhancing customer satisfaction and retention.
- Analyzed customer needs to recommend tailored banking solutions, driving product adoption.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
Education
Bachelor of Science - Human Resources Development
University Of Phoenix
Remote, Tn01-2027
High School Diploma - undefined
Whitehaven High School
05.2009
Skills
- Customer service
- Critical thinking
- Active listening
- Attention to detail
- Organization
- Leadership
Timeline
Financial Operations Specialist
SS&C Technologies
12.2024 - 01.2026
Payroll Specialist
Paycor
01.2022 - 11.2024
Relationship Manager
PNC Bank
01.2019 - 01.2022
Universal Banker
IBERIABANK
05.2017 - 06.2019
High School Diploma - undefined
Whitehaven High School
Bachelor of Science - Human Resources Development
University Of Phoenix