Ashlyn Francisco
Gatesville,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Precedent Health
01.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Assessed customer needs and recommended suitable insurance policies.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Provided comprehensive customer service to drive client satisfaction.
Lead Receptionist
Purrfect Pets Grooming
04.2019 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Senior Customer Service Representative
New Hope Emergency Animal Hospital
08.2018 - 04.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
VCA Premier Animal Hospital
02.2018 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TX06.2015
Skills
- Microsoft Excel
- Senior Leadership Support
- Active Listening
- Customer Relations
- Problem-Solving Ability
- Medical Terminology Knowledge
- Conflict Mediation
- Conflict Resolution
- Retail Sales Customer Service
- Typing Proficiency
- Customer Account Management
Timeline
Customer Service Representative
Precedent Health
01.2020 - 01.2021
Lead Receptionist
Purrfect Pets Grooming
04.2019 - 11.2019
Senior Customer Service Representative
New Hope Emergency Animal Hospital
08.2018 - 04.2019
Customer Service Representative
VCA Premier Animal Hospital
02.2018 - 11.2018
High School Diploma -
Cedar Ridge High School
Similar Profiles
Lisa BowserLisa Bowser
Community Association Manager at Precedent Hospitality And Property ManagementCommunity Association Manager at Precedent Hospitality And Property Management
Juan ArroyoJuan Arroyo
Upholstery Trainer at Precedent FurnitureUpholstery Trainer at Precedent Furniture
Rachel HesterRachel Hester
Family Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health SolutionsFamily Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health Solutions